Ishrat Siddique
Ingleburn,NSW
Summary
Accomplished professional with extensive experience in educational technology, data analysis, staff management, and financial administration within the higher education sector. Possesses strong communication and stakeholder engagement skills, along with exceptional analytical and problem-solving abilities. Proven leadership in building efficient teams, delivering sustainable results, fostering relationships, and implementing operational strategies to drive organizational success.
Overview
28
28
years of professional experience
Work History
Head of Student Affairs and Registrar
Sydney Metropolitan Institute of Technology Pty Ltd [Trading as Sydney Met]
04.2024 - Current
- Provide inspirational leadership to the Division of Student Affairs, aligning strategies with Sydney Met’s vision and values
- Collaborate with senior management to develop and implement operational plans that achieve organizational objectives and KPIs
- Advocate for innovation and change to enhance student services and operational effectiveness.
- Conducted workshops for students on registration procedures and academic planning, empowering them with necessary information.
- Improved office efficiency by training staff on new database management software.
- Supported students in distress by connecting them with appropriate academic and mental health resources.
Operations and Registrar
CG Spectrum Institute
06.2022 - 04.2024
- Provide excellent customer service, guiding students on academic requirements
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Collaborate with departments to enforce and enhance academic policies.
- Ensured accurate student records by diligently maintaining and updating information in the database.
Manager Operations and Student Services
Institute for Emotion Focused Therapy now known as CG Spectrum Institute
02.2018 - 06.2022
- Oversee, coordinate and assist in providing campus student services programs including admissions and records, counselling/advising, financial aid and student government/activities
- Supervise, plan and evaluate the work of campus staff; coordinate work flow and activities among departments
- Assist in budget preparation and administration; monitor and control expenditures and budget accounts.
Blended and Online Learning and Teaching (BOLT) Manager
Australian College of Applied Psychology, School of Counselling, Navitas
04.2015 - 04.2018
- Developed and implemented policies associated with all aspects of program and subject development and delivery and the quality of learning and teaching processes
- Managed the Blended and Online Learning and Teaching (BOLT) team and resolved human resources issues relating to performance, career progression and promotion cases for administrative staff to meet the needs of the College
- Managed course development and delivery projects in collaboration with internal employees and external providers.
Acting Flexible Delivery Manager
Australian College of Applied Psychology, School of Counselling, Navitas
05.2014 - 04.2015
Program Delivery Coordinator
Australian College of Applied Psychology, School of Counselling, Navitas
01.2013 - 05.2014
Flexible Delivery Officer
Australian College of Applied Psychology, School of Counselling, Navitas
04.2011 - 01.2013
Medical Centre Coordinator Primary Health Care
06.2003 - 04.2011
Lecturer
Dhaka University, Bangladesh
01.1997 - 11.2001
Education
Master of Electronic Commerce -
Central Queensland University
Graduate Diploma of Electronic Commerce -
Central Queensland University
Master of Home Economics, Majoring in Economics -
Dhaka University
Skills
- Higher Education Expertise: In-depth knowledge of the higher education sector, staying abreast of current issues and trends
- Project/Program Management: Proven skills in project and program management, with a solid track record of successfully navigating projects through their entire life cycle
- Technical Proficiency: Strong technical acumen, including expertise in information management systems and learning management systems (Canvas, Moodle, Edupoint, Wisenet)
- Operational Leadership: Demonstrated experience in operational leadership, encompassing productivity and efficiency monitoring, mentoring, identification of improvement areas, and training initiatives
- Stakeholder Engagement: Extensive experience in stakeholder engagement and relationship management, demonstrating the ability to plan, identify, and collaborate with relevant internal and external stakeholders for informed policy development
- Computer Skills: Proficient in a variety of software, including Microsoft Office suite, ZOOM, H5P, MAHRA, Survey Monkey, iProc/iExpenses, Silver Stripe, Salesforce, HubSpot, jotforms, and project management tools (Mondaycom, Trello)
Profile Snapshot
- Head of Student Affairs and Registrar, Sydney Metropolitan Institute of Technology Pty Ltd [Trading as Sydney Met], 04/2024, Present
- Registrar, CG Spectrum Institute, 06/2022, 04/2024
- Manager Operations and Student Services, Institute for Emotion Focused Therapy now known as CG Spectrum Institute, 02/2018, 06/2022
- Blended and Online Learning and Teaching (BOLT) Manager, Australian College of Applied Psychology, School of Counselling, Navitas, 04/2015, 04/2018
- Acting Flexible Delivery Manager, Australian College of Applied Psychology, School of Counselling, Navitas, 05/2014, 04/2015
- Program Delivery Coordinator, Australian College of Applied Psychology, School of Counselling, Navitas, 01/2013, 05/2014
- Flexible Delivery Officer, Australian College of Applied Psychology, School of Counselling, Navitas, 04/2011, 01/2013
- Medical Centre Coordinator Primary Health Care, Unknown, 06/2003, 04/2011
- Lecturer, Dhaka University, Bangladesh, 01/1997, 11/2001
References
References available upon request.
Languages
Bengali
Native or Bilingual
English
Full Professional
Timeline
Head of Student Affairs and Registrar
Sydney Metropolitan Institute of Technology Pty Ltd [Trading as Sydney Met]
04.2024 - Current
Operations and Registrar
CG Spectrum Institute
06.2022 - 04.2024
Manager Operations and Student Services
Institute for Emotion Focused Therapy now known as CG Spectrum Institute
02.2018 - 06.2022
Blended and Online Learning and Teaching (BOLT) Manager
Australian College of Applied Psychology, School of Counselling, Navitas
04.2015 - 04.2018
Acting Flexible Delivery Manager
Australian College of Applied Psychology, School of Counselling, Navitas
05.2014 - 04.2015
Program Delivery Coordinator
Australian College of Applied Psychology, School of Counselling, Navitas
01.2013 - 05.2014
Flexible Delivery Officer
Australian College of Applied Psychology, School of Counselling, Navitas
04.2011 - 01.2013
Medical Centre Coordinator Primary Health Care
06.2003 - 04.2011
Lecturer
Dhaka University, Bangladesh
01.1997 - 11.2001
Master of Electronic Commerce -
Central Queensland University
Graduate Diploma of Electronic Commerce -
Central Queensland University
Master of Home Economics, Majoring in Economics -
Dhaka University
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