Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Isla Barry

Sunshine Coast,QLD

Summary

Dedicated Customer Service Assistant with a proven track record in enhancing service satisfaction and resolving complex issues. Expertise in fostering long-term customer relationships and building loyalty through exceptional interpersonal skills. Adaptable and motivated to thrive in dynamic environments, consistently delivering outstanding customer experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

Youi Insurance
Sippy Downs, Queensland
01.2024 - Current
  • Developed relationships with customers by providing excellent customer service.
  • Negotiated contracts with customers to secure sales deals.
  • Resolved customer complaints promptly and effectively.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Answered incoming telephone calls to provide store, products and services information.

Service Attendant

Australia Zoo
Beerwah, Queensland
06.2023 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Food and Beverage Attendant

Event Cinemas
Kawana, Queensland
10.2022 - 03.2023
  • Greeted clients and ensured their comfort throughout their visit.
  • Collaborated closely with colleagues to ensure that all client needs were met in a timely manner.
  • Maintained accurate daily sales records using a computerised system.
  • Performed cashier duties such as taking payments, counting money, and making change.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.

Skills

  • Exceptional communication and interpersonal skills
  • Proficient in phone calls and computer skills
  • Flexible availability
  • Experience in appointment scheduling and organizational skills
  • Excellent problem-solving skills
  • Strong adaptability under pressure

Certification

  • Responsible Service of Alcohol Certificate
  • Queensland First Aid and CPR Certificate
  • TAFE Covid Safe for Dining In Certificate
  • Environmental Health Australia Certificate in Food Safety

Timeline

Customer Service Advisor

Youi Insurance
01.2024 - Current

Service Attendant

Australia Zoo
06.2023 - 12.2023

Food and Beverage Attendant

Event Cinemas
10.2022 - 03.2023

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Isla Barry