MIN ZHANG
ZETLAND,NSW
Summary
Motivated Customer Service Professional with over 8 years' experience in retail industry. Effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Personable and professional communicator with fluency in Cantonese and Mandarin.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor
St.George Bank
04.2021 - 02.2023
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Retail and Customer Service Associate
Beijing Tong Ren Tang
03.2019 - 04.2021
- Interacted with over 100 customers every day, described and explained details about product or service options to inform customers and guide purchasing decisions.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Increased customer engagement through social media such as WeChat and Facebook
- Won an award for “Best Team Performance” in 2019 and 2020
Self-Employed
ANQING ONLINE STORE-Taobao
01.2013 - 03.2019
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 99%.
Customer Service Specialist
St.George Bank
02.2023 - Current
Education
Bachelor of Commerce - Major in Marketing
MACQUARIE UNIVERSITY
Sydney, NSW2011
Skills
- Mandarin fluency
- Cantonese fluency
- Retail sale
- Exceptional customer service
- Strong interpersonal skills
- Administration strength
- Exceptional communication skills
- Goal-oriented
Timeline
Customer Service Specialist
St.George Bank
02.2023 - Current
Customer Service Advisor
St.George Bank
04.2021 - 02.2023
Retail and Customer Service Associate
Beijing Tong Ren Tang
03.2019 - 04.2021
Self-Employed
ANQING ONLINE STORE-Taobao
01.2013 - 03.2019
Bachelor of Commerce - Major in Marketing
MACQUARIE UNIVERSITY
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