Isla Cole
Dubbo,NSW
Summary
Hello, my name is Isla Cole. I am currently looking for a full time, part time or casual work. With a motivated and bubbly personality I can bring a caring and compassionate aspect to the workplace while also using my high understanding of work standards to complete my daily tasks with professionalism. I am a passionate advocate for retail and having the experiences I have I feel I bring value to my place of employment.
Overview
2
2
years of professional experience
Work History
Retail Store Manager
Ghanda
Dubbo
08.2024 - Current
- Managing daily operations to a high standard
- Training and mentoring new and current employees with a high understanding of policy and procedures
- Ensuring my team is prepared for quick thinking and problem solving
- Organized merchandise displays according to seasonal promotions or special events.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Working with targets and KPI’s daily to complete monthly spreadsheets
- High levels of communication in the workplace
- Completed detailed reports on store performance for upper management to review.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Handled cash register transactions accurately while providing excellent customer service.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Assistant Teacher
Carlton House Childcare And Preschool
04.2024 - Current
- Ensured a safe and supportive environment by enforcing classroom rules and addressing behavioural issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Supervised students in classroom and common areas to enforce rules, and support lead teacher.
- Developed strong rapport with students by showing genuine care for their well-being.
- Being a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
Sales Professional
Michael Hill, Dubbo
11.2023 - 04.2024
- Working with KPI'S in a sales driven environment
- Use of Michael Hill sales model to continuously hit gold star KPI
- Actively listening to consult with customers needs
- Conducting stock takes in accordance with policy
- Continuous one on one coaching development in sales performance
- Negotiating customer complaints
- Responsibility and security of high value stock in accordance with policy
- Maintenance of shop to Michael Hills visions and expectations
- Use of omni-channel sources to generate leads and sales
- Proficient in POS systems.
Hairdressing Apprentice
Artology/JMK Hair Quarters Dubbo
01.2023 - 10.2023
- Facilitating and managing bookings of current and potential clientele
- Conducting first year apprentice responsibilities under supervision of my seniors
- Responsible for presentation of salon, including cleaning and sanitisation of hairdressing appliances
- Professionalism in conduct to meet expectations of a reputable salon
- Continuous training and skill development
- Sales of product through rapport building with clients.
Education
Year 11 Equivalent -
Dubbo Senior Campus
Dubbo02-2023
Skills
,,,,,
Enjoy being a part of a workplace with good communication skills, and I will reciprocate good communication well in the workplace
Team leadership is a strong suit of mine and building that by being given to opportunities I have at Ghanda has only increased my abilities
Enjoy being able to actively resolve problems in the workplace independently and in a team
Active listener and enjoy constructive criticism when it comes to improving my own skills and teamwork skills
Able to complete tasks in a timely manner and have good time management skills
Always keep an open mind when it comes to new ideas
Able to easily adapt to new environments and enjoy getting to know new people
- Conflict resolution
Timeline
Retail Store Manager
Ghanda
08.2024 - Current
Assistant Teacher
Carlton House Childcare And Preschool
04.2024 - Current
Sales Professional
Michael Hill, Dubbo
11.2023 - 04.2024
Hairdressing Apprentice
Artology/JMK Hair Quarters Dubbo
01.2023 - 10.2023
Year 11 Equivalent -
Dubbo Senior Campus