Isla Stacey
Avalon Beach,NSW
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and multitasking abilities at Caruso's Restaurant to enhance guest experiences, significantly contributing to operational efficiency. Skilled in document management and interpersonal communication, I consistently maintain professionalism and adaptability, driving team success and client satisfaction.
Overview
2025
2025
years of professional experience
Work History
Junior Receptionist
Satpty company
Belrose , NSW
11.2024 - Current
- Answered telephones and directed calls to appropriate staff members.
- Scheduled and confirmed appointments and meetings for management team.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted clients and visitors in a friendly and professional manner.
Waitress
Caruso's Restaurant
Mona Vale, Australia
- Company Overview: (Restaurant no longer operational)
- Delivered exceptional customer service in a fast-paced, high-pressure environment, ensuring a positive dining experience for guests
- Managed multiple tasks efficiently, including taking orders, serving food and beverages, and handling customer inquiries with professionalism
- Assisted in restaurant operations by answering phone calls, processing takeout orders, and coordinating seating arrangements
- Maintained a clean and organized workspace, including setting and clearing tables and supporting dishwashing tasks
- Contributed to team success by adapting to changing demands and maintaining a calm and friendly demeanor under pressure
- (Restaurant no longer operational)
Waitress
Lovat
AVALON BEACH, NSW
- Assisted in seating guests at tables or booths.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Replenished beverages when necessary.
- Performed basic math calculations when computing bills for customers' meals.
- Communicated daily specials to customers.
- Prepared checks, itemizing total meal costs and taxes.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Set up tables in between patrons to reduce wait times.
Education
High School Graduate -
Barrenjoey High School
NSW09.2024
Skills
- Exceptional customer service
- Interpersonal communication
- Multitasking
- Teamwork
- Adaptability
- Professional demeanor
- Problem-solving
- Attention to detail
- Order accuracy
- Cleanliness
- Health and safety compliance
- File organization
- Reception area maintenance
- Document management
- Calendar management
Hobbies and Interests
- Learning new languages to enhance cultural understanding and communication skills
- Bible reading and study, fostering reflection and personal growth
- Regular exercise to maintain discipline, focus, and overall well-being
- Cooking and baking, showcasing creativity, organization, and attention to detail
- Composing and pursuing music, demonstrating passion, dedication, and artistic expression
Achievements
- Bronze Medallion certification
- Ranked in top 1% globally for 2x language certificates
- Leadership role as Corporal in cadet unit
- Chapel Leader at Ravenswood School for Girls
Timeline
Junior Receptionist
Satpty company
11.2024 - Current
Waitress
Caruso's Restaurant
Waitress
Lovat
High School Graduate -
Barrenjoey High School
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