Ismael Ubillus

• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Customer Support:

• Attention to hotel guests and external customers as well as events inside and outside the hotel.
• Promote the sale of dishes and drinks generating sales for the bar.
• Knowledge of the entire bar menu to inform guests and customers.
• Cleanliness and order of tables and bar rooms.

Cashier in bar and café:

• Cash register operated for cash, check, and credit card transactions with excellent levels of accuracy not only at the hotel but also at Selina events.
• Performed cash, card, and check transactions to complete customer purchases.
• I used the POS system to enter orders, process payments, and issue receipts.

Bartender:

• Experience in the bar and massive hotel events preparing all kinds of alcoholic and non-alcoholic drinks.
• Organization of bottles and glasses to achieve an attractive decoration.
• Experience assisting bartenders with specialty drink orders ensuring prompt delivery.
• Preparation of personalized drink and a la carte orders with precisely measured and combined ingredients.
• Cutting and preparation of pieces of fruit to garnish drinks.
• Supervision of the bar inventory and replenishment of the items that will begin to be missing to avoid the lack of products.

coffee barista:

• Use of different types of coffee makers and tools used in the preparation of coffee.
• Maintenance and cleaning of the work area to ensure hygiene conditions and offer quality to clients and hotel guests.
• Coffee presentations and creation of amazing designs to attract the attention of customers.
• Carrying out coffee orders with excellent standards and within the agreed waiting times.
• Table service, correctly serving drinks and food according to the orders received.
• Preparation of exclusive coffee blends to conquer the most demanding customers.

• Management of CRM and customer database
• Supervision of the progress schedule of assigned projects.
• UX analysis in developed projects
• Provided assistance with preparation of project-related reports, manuscripts and presentations

• Customer service provide the best service in the area of fruits and vegetables.
• Responsible for the supervision of the fruit and vegetable area.
• In charge of replenishing fruits and vegetables checking expiration dates.
• Perform the weight and cuts of fruits and vegetables for customers.
• In charge of receiving new merchandise reviewing the status of the products.
• Motivate the purchase of products through promotion and marketing.