Isobel Kinnaird

Started as a bartender then quickly got promoted to manager

• Led a team and provided new staff with up-to-date training on customer service and venue policies
• Monitored and reported on bar revenue, sales trends, and inventory
• Maintained accurate cash handling and till procedures

• Developed knowledge of classic cocktails, modern trends, and innovative drink techniques
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
• Trained and mentored junior bartenders to enhance their mixology skills and customer service

• Developed an extensive knowledge of craft beers and spirit pairings
• Served high customer volumes during special events, nights, and weekends
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift

• Identified relevant social media trends and used analytics tools to efficiently assess the performance of digital campaigns
• Prepared weekly updates and reports to track growth and success rates of marketing campaigns
• Researched, recruited, and liaised with influencers and potential customers to build the brand

• Expanded knowledge of content marketing strategies for sustainability-focused brands
• Ensured consistent branding across all digital platforms, strengthening the company's online presence
• Enhanced site structure using analytics tools, resulting in improved user experience

• Assisted with personal hygiene, emotional support, and safe mobility assistance
• Trained in basic first aid and emergency response skills
• Conducted deep cleaning tasks to maintain a sanitary and organised living space fo residents

• Developed the company website, improving navigation and user satisfaction
• Worked closely with management to ensure adequate stock availability for ongoing promotions and seasonal trends
• Maintained clean and organised store displays to enhance the customer shopping experience

• Handled high-pressure situations with efficiency and composure
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service