Issac Kingal-Paia
Mosman,NSW
Summary
Dynamic and results-oriented professional with extensive experience at Walo Ice, adept in customer relationship management and workload management. Excelled in enhancing operational efficiency and customer satisfaction, fostering strong team collaboration, and adopting innovative solutions. Proven track record in decision-making and customer service, significantly improving store performance and employee morale.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Walo Ice
02.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved operational efficiency by adopting new technology for inventory management.
Framer's Helper
Wardens
01.2018 - 01.2018
- Transported materials and tools from work truck to project areas and organized supplies based on likely needs.
- Set up and broke down scaffolding, shoring, and other support systems to meet project requirements.
- Self-motivated, with a strong sense of personal responsibility.
- Repaired and replaced broken or worn-out wooden components in buildings.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Sydney Church of England Grammar School
North Sydney 11-2023
Skills
- Customer service
- Money handling
- Customer relations
- Workload management
- Customer relationship management (CRM)
- Corporate social responsibility
- Decision-making
Timeline
Assistant Manager
Walo Ice
02.2023 - 11.2024
Framer's Helper
Wardens
01.2018 - 01.2018
High School Diploma -
Sydney Church of England Grammar School
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