Issac Sung
Blacktown,NSW
Overview
7
7
years of professional experience
Work History
Voice Picker
Americold
Arndell Park
2023.02 - 2023.12
- Identified damaged or defective items and reported them to supervisor immediately.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
trainer & sales assistant
Culture Kings
2018.11 - 2023.03
- Contributing approximately $400,000 in sales annually
- Obtained customer loyalty and created customer rapport
- Increased brand image through unerring selling methods and practicing superior customer service
- Trained majority of all Christmas casuals and new sales staff
- Assisted in content creation for Culture Kings media platforms (Instagram, tiktok and snapchat).
Marketing Assistant
Gyopo Soju
, NSW
2021.08 - 2022.09
- Involved in content creation
- Responsible for increasing and maintaining brand image
- Delivering superior customer service via social media and in person contact
- Providing information to all stakeholders.
- Managed and executed social media strategy, coordinating posting, and engagement efforts
Team Member in Remediation Service Team
National Australia Bank
Parramatta
2021.12 - 2022.06
- Responsible for communication with clients
- Processing payments to customers in a timely and effective manner
- Keeping all records of all customer interactions on the CRM system
- Working in a team which receives high volumes of client requests
- Meeting individual targets and collaboration with the team members/team leader to ensure the best client outcomes
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
waiter & kitchen hand
Sumo Sushi
2016.07 - 2018.11
- Communicating with customers in order to ensure satisfaction and resolve complaints
- Processing customer payments
- Taking orders from customers
- Providing customers with food recommendations.
Education
Bachelor of Commerce Majoring in Finance - Finance
Macquarie University
2024-11
Cert IV in Mortgage Broking And Finance
Kaplan Professional
2024-02
Graduated -
Toongabbie Christian College
01.2019
Skills
- Excel
- Extensive knowledge in financial mathematics and statistical analytics
- Experienced in POS
- Merchandising
- Content creation
- Adobe systems
- Communication
- Sales leadership
- Adaptability
- Exceptional customer service
- Organised
References
- Rebecca Kane, NAB team leader, 0405 360 953
- Molly Kane, Quality assurance/trainer, 0429 368 290
- Anfernee Yee, Previous culture kings store manager, 0451 187 825
- Darren Palteng, Culture kings store manager, 0426 794 720
- Hudson Denton, Christian leadership mentor, 0430 181 498
- Michael Park, Gyopo Soju Director, 0404 109 107
Timeline
Voice Picker
Americold
2023.02 - 2023.12
Team Member in Remediation Service Team
National Australia Bank
2021.12 - 2022.06
Marketing Assistant
Gyopo Soju
2021.08 - 2022.09
trainer & sales assistant
Culture Kings
2018.11 - 2023.03
waiter & kitchen hand
Sumo Sushi
2016.07 - 2018.11
Bachelor of Commerce Majoring in Finance - Finance
Macquarie University
Cert IV in Mortgage Broking And Finance
Kaplan Professional
Graduated -
Toongabbie Christian College