Iva Mae Cordero Olazo

• Customer Interaction: Interacting with customers in a retail environment, providing information, and resolving queries.
• Sales and Solutions: Identifying customer needs and offering suitable Telstra products and services to meet those needs.
• Store Presentation: Maintaining store standards and ensuring a positive customer experience.
• Store Operations: Supporting daily sales operations, maintaining visual merchandising standards, and ensuring a clean and safe environment.
• Managing, motivating and developing staff providing customer services.

• Full time - Glenelg - December 24, 2023 to February 13, 2024
• Full time - Alice Springs - September 25, 2024 to January 8, 2025
• Full time -Ingle Farm - January 9, 2025 to February 12, 2025
• Part time - Renmark - September 1, to Present

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• Proven management experience in a retail environment.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Strong understanding of sales and customer service principles.
• Proficiency in analyzing data and identifying trends.
• Store Operations: Supporting daily sales operations, maintaining visual merchandising standards, and ensuring a clean and safe environment.
• Collaboration: Working with other team members, including sales and technical staff, to meet customer needs.
• Reporting: Preparing sales reports, maintaining records, and reporting on market trends.
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer services.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• Part of the selection of staff, conducting interviews and making sure new staff's onboarding process if implemented and followed smoothly.

• Customer Service: Providing excellent customer service and support in a retail setting.
• Sales: Maximizing sales by providing product and service information and achieving sales targets.
• Product Knowledge: Staying up-to-date on the latest Telstra's products and services.
• Store Presentation: Maintaining store standards and ensuring a positive customer experience.
• Teamwork: Collaborating with team members to achieve common goals and support customers.
• Customer Engagement: Building relationships with customers and providing solutions to their needs.
• Customer Assistance: Answering technical questions, providing product information, and demonstrating product features to customers.
• Sales Support: Recommending products, quoting prices, negotiating deals, and processing sales transactions.
• Product Knowledge: Maintaining in-depth knowledge of product lines, industry trends, and competitor offerings.
• Problem Solving: Addressing customer inquiries, resolving technical issues, and ensuring customer satisfaction.
• Store Operations: Supporting daily sales operations, maintaining visual merchandising standards, and ensuring a clean and safe environment.
• Managing, motivating and developing staff providing customer services.

• Vice President | Adamson University Young Educators' Association | 2007-2008