Ivan Veliz Zepeda
Melbourne,VIC
Summary
Data Interpretation
Training and mentoring
Strategic Planning
Client Engagement
Overview
8
8
years of professional experience
Work History
Risk Prevention Advisor
MAFO Chile
11.2023 - 02.2024
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Collaborated with internal teams to develop comprehensive work plans tailored to the individual needs of clients and the event production company.
Sales Executive
Teleperformance
09.2022 - 06.2023
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
Customer Support Executive
Teleperformance
02.2021 - 09.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
Risk Prevention Advisor
Procsa Ltda.
03.2016 - 04.2020
- Collaborate with the creation and execution of safe work programs, inductive talks for new workers, and maintain a prevention program.
- I constantly worked with clients who hired the company's services, helping to maintain good communication.
Education
Bachelor of Science - Labor And Environmental Safety
Universidad Tecnica Federico Santa Maria
Viña Del Mar, Chile11.2016
Skills
- Data Interpretation
- Training and mentoring
- Strategic Planning
- Client Engagement
Hobbies
My hobbies are playing sports, living outdoors, taking care of my pets and doing everything possible to constantly improve as a person.
Timeline
Risk Prevention Advisor
MAFO Chile
11.2023 - 02.2024
Sales Executive
Teleperformance
09.2022 - 06.2023
Customer Support Executive
Teleperformance
02.2021 - 09.2022
Risk Prevention Advisor
Procsa Ltda.
03.2016 - 04.2020
Bachelor of Science - Labor And Environmental Safety
Universidad Tecnica Federico Santa Maria