Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Ivan Veliz Zepeda

Melbourne,VIC

Summary

Data Interpretation
Training and mentoring
Strategic Planning
Client Engagement

Overview

8
8
years of professional experience

Work History

Risk Prevention Advisor

MAFO Chile
11.2023 - 02.2024
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Collaborated with internal teams to develop comprehensive work plans tailored to the individual needs of clients and the event production company.

Sales Executive

Teleperformance
09.2022 - 06.2023
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.

Customer Support Executive

Teleperformance
02.2021 - 09.2022
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
  • Enhanced team performance by consistently meeting or exceeding individual and departmental goals.

Risk Prevention Advisor

Procsa Ltda.
03.2016 - 04.2020
  • Collaborate with the creation and execution of safe work programs, inductive talks for new workers, and maintain a prevention program.
  • I constantly worked with clients who hired the company's services, helping to maintain good communication.

Education

Bachelor of Science - Labor And Environmental Safety

Universidad Tecnica Federico Santa Maria
Viña Del Mar, Chile
11.2016

Skills

  • Data Interpretation
  • Training and mentoring
  • Strategic Planning
  • Client Engagement

Hobbies

My hobbies are playing sports, living outdoors, taking care of my pets and doing everything possible to constantly improve as a person.

Timeline

Risk Prevention Advisor

MAFO Chile
11.2023 - 02.2024

Sales Executive

Teleperformance
09.2022 - 06.2023

Customer Support Executive

Teleperformance
02.2021 - 09.2022

Risk Prevention Advisor

Procsa Ltda.
03.2016 - 04.2020

Bachelor of Science - Labor And Environmental Safety

Universidad Tecnica Federico Santa Maria

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Ivan Veliz Zepeda