Ivanna Vizek Herrera
Bamaga
Summary
With over 4 years of experience in customer service, bartending, and cashier roles, I'm passionate about delivering exceptional service and ensuring customers have an enjoyable experience. My background in tourism has further strengthened my ability to connect with people and provide tailored, memorable interactions. I'm dedicated to making every moment a positive one for customers, whether it’s through attentive service, creating the perfect drink, or handling transactions efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
All-rounder
BamBams Bakery
09.2024 - Current
- Welcomed customers and helped determine their needs.
- Prepare and fried food items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Answered customer inquiries.
- Maintained cleanliness and washed dishes.
- Restocked beverage and supplies.
- Ran errands and purchased necessary items.
- Assisted with various bakery tasks as needed.
Barback & Bartender
Kickon Group
11.2023 - 01.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Delivered beers and cocktails to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Food and Beverage Attendant
Delaware North-MCG
08.2023 - 01.2024
- Provide pleasant customer service
- Fast and quality service
- Serve alcoholic beverages according RSA
- Serve food according 'Do Food Safely' certificate
- Ensuring the bar and services areas are clean
- Handling and balance the cash register
Bartender
Brunetti Oro
03.2023 - 07.2023
- Preparation of mise en place
- Preparation of all kinds of cocktails and mocktails
- Maintenance of work areas in optimal state of cleanliness and order
- Direct customer service
- Table cleaning and runner work in slow times
- Refill the freezers and liquor bottles
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Cashier
El Colorado Ski Center
05.2022 - 09.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, fill out rental contract and locate items.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed rental equipment returns, ensuring all items were accounted.
Enterprising
La Cana Bar
03.2021 - 09.2022
- Budget management, administration and use of resources
- Research of alternative markets for the commercialization of the product and planning of new launches
- Customer support resolution of doubts and collection of opinions about the product or service
- Preparation of cocktails and mise en place
- Responsible for marketing and audiovisual material on social networks
- Use of excel to order orders, purchases, sales and profits
- Cash register
Head Bartender
Bar Isla Paopao
08.2021 - 02.2022
- Prepared and created cocktail garnishes to enhance presentation and flavor.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Preparation of mise en place
- Preparation of all kind of cocktails, nonalcoholic drinks and beverages
- Implement inventory and liquor orders with distributors
- Coordination of the bar team assigning tasks and training the new workers
- Resolution of any problem regarding the bar or the people in my charge
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Steward
Valle Nevado
05.2021 - 08.2021
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Bartender
Bar Isla Paopao
01.2021 - 03.2021
- Preparation of mise en place, cocktails and cleaning of space used
- Preparation of all kinds of cocktails or mocktails following the recipes
- Taking orders from waiters, distribution and serving of drinks with their accompaniments
- Ability to recommend products based on a solid understanding of individual customer needs and preferences
- Organization of bottles and glasses to achieve and attractive decoration
Education
Intermediate level -
Lonsdale Institute
Melbourne, VIC05.2023
Professional bartender - mention in mixology
Bar Academy
03.2021
Professional career - Ecotourism
Duoc Institute
11.2018
Skills
- Mixology and beverage preparation
- Work under pressure
- Friendly, positive attitude
- Attention to detail
- Multitasking Abilities
Certification
- Responsible Service of Alcohol (RSA)
- C.F.T Food Safety Police Check
- International Driver's License
- White Card
Languages
English
Limited Working
Spanish
Native or Bilingual
Interests
- Outdoor Recreation
- Snow sports (snowboarding)
- Mtb
Timeline
All-rounder
BamBams Bakery
09.2024 - Current
Barback & Bartender
Kickon Group
11.2023 - 01.2024
Food and Beverage Attendant
Delaware North-MCG
08.2023 - 01.2024
Bartender
Brunetti Oro
03.2023 - 07.2023
Cashier
El Colorado Ski Center
05.2022 - 09.2022
Head Bartender
Bar Isla Paopao
08.2021 - 02.2022
Steward
Valle Nevado
05.2021 - 08.2021
Enterprising
La Cana Bar
03.2021 - 09.2022
Bartender
Bar Isla Paopao
01.2021 - 03.2021
Professional bartender - mention in mixology
Bar Academy
Professional career - Ecotourism
Duoc Institute
Intermediate level -
Lonsdale Institute
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