Ivy Nguyen
Melbourne,VIC
Summary
Dynamic Front of House professional with a strong focus on customer service, time management, and team collaboration. Committed to creating exceptional guest experiences and optimizing operational flow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Worker
Happy Little Step
Preston, VIC
06.2025 - Current
- Provided compassionate support to clients in daily living activities.
- Assisted clients with personal care and mobility needs.
- Ensured a safe and clean environment for clients at all times.
- Built trusting relationships with clients through effective communication.
Front of House
Ipoh Garden Kitchen
Essendon, VIC
05.2025 - Current
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Answered front of house phone to inform customers of wait times, take reservations, and record to-go orders.
- Assigned duties to busboys or other front of house staff members as needed.
Nail Technician
Ruby's Beauty Salon
Fitzroy North, VIC
11.2023 - Current
- Provided professional nail care services to clients in a busy salon environment.
- Maintained cleanliness and sanitation of tools and workstations throughout the day.
- Performed manicures, pedicures, and nail enhancements with attention to detail.
- Managed appointment schedules to optimize client flow and service delivery.
Education
Bachelor of Social Work -
Victoria University
Melbourne, Victoria, VIC01-2028
Skills
- Team collaboration
- Emotional support
- Conflict resolution
- Empathy and patience
- Health and safety awareness
- Problem-solving
Certification
Responsible Service of Alcohol
Timeline
Support Worker
Happy Little Step
06.2025 - Current
Front of House
Ipoh Garden Kitchen
05.2025 - Current
Nail Technician
Ruby's Beauty Salon
11.2023 - Current
Bachelor of Social Work -
Victoria University