Ivy Partridge
Ashgrove,QLD
Summary
My name is Ivy Partrigde, I am a dedicated and hard-working employee of Bank of Queensland. Working within the branch network for the past 3 years, I am passionate about banking and the experience we can provide our customers. I am excited by the opportunity to advance my career and knowledge within the finance industry by learning a new role.
Overview
6
6
years of professional experience
Work History
Customer Relationship Specialist
Bank Of Queensland
10.2021 - Current
- Followed appropriate policies and procedures to be compliant in everyday tasks.
- Handled customer enquiries, opened new accounts and resolved any issues or concerns through in depth customer needs conversations.
- Actioned customer lending and account maintenance.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Worked in accordance with my immediate team as well as liaising with relevant internal teams to resolve issues.
- Actioned relevant weekly, monthly and quarterly branch compliance tasks.
Customer Service Officer
Bank Of Queensland
02.2020 - 10.2021
- Assisted customers with all general enquiries focusing on teller transactions and basic maintenance.
- Managed branch cash levels.
- Followed relevant policies and procedures to be compliant while carrying out day to day tasks.
- Worked cohesively in a team with a positive attitude and a focus of customer satisfaction.
Casual Sales Representative
Mathers Group
10.2019 - 03.2020
- Carried out day to day duties accurately and efficiently.
- Met sales and customer experience targets.
- Assisted all customers with purchases and enquiries.
- Processed cash and card transactions.
Customer Sevice Assistant
Target
01.2018 - 12.2019
- Assisted customers make purchases and resolve issues.
- Put away stock and actioned relevant stock take.
- Adhered to relevant WHS requirements.
Education
High School Diploma -
The Gap State High School
The Gap, QLD11.2017
Certificate III - Allied Health Services
TAFE Queensland
South Bank, QLD11.2017
Certificate II - Hospitality
Training Direct
Brisbane, QLD11.2017
Skills
- Honest, punctual and reliable
- Excellent communication and interpersonal skills
- Fast learner
- Good time management skills
Timeline
Customer Relationship Specialist
Bank Of Queensland
10.2021 - Current
Customer Service Officer
Bank Of Queensland
02.2020 - 10.2021
Casual Sales Representative
Mathers Group
10.2019 - 03.2020
Customer Sevice Assistant
Target
01.2018 - 12.2019
High School Diploma -
The Gap State High School
Certificate III - Allied Health Services
TAFE Queensland
Certificate II - Hospitality
Training Direct
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