Jershon JohnsonTiumalu
Brisbane
Summary
My name is Jershon. I am a full-time uni student at Griffith University. I am looking for a weekend casual position in any business while I continue my studies. I believe I would be a valuable asset to any company because I can bring my variety of skills and work experience to your business to help achieve the company's objectives; all while adding to the satisfaction of customers. I am confident in my abilities and always open to learning and trying something new.
Overview
5
5
years of professional experience
Work History
Customer Relationship Specialist
Jacaranda Finance
11.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Provided personalized support to customers, ensuring their needs were understood and met with appropriate solutions.
- Streamlined processes for improved efficiency, resulting in reduced wait times and increased customer satisfaction.
Senior Customer Relationship Officer
Panthera Finance
02.2022 - 09.2024
- Manage the collections process for outstanding accounts, effectively engaging with hundreds of customers daily via outbound calls, inbound inquiries, and email correspondence.
- Handle a variety of customer situations varying from hardships etc.
- Negotiate win-win solutions that enhance customer satisfaction while meeting company objectives.
- Consistently exceed daily and monthly KPIs, driving team success and contributing to revenue recovery.
- Entrusted in training and mentoring new staff with communications, fostering a collaborative and high-performing work environment.
Event Staff
Asset Protective Systems Pty. Ltd.
09.2020 - 07.2021
- Managed over 1,000 customer interactions daily, consistently delivering exceptional service and support.
- Provided expert guidance and assistance, ensuring a positive customer experience throughout each shift.
- Developed strong relationships with customers, fostering loyalty and satisfaction.
- Demonstrated effective problem-solving skills to address customer inquiries and concerns promptly.
Education
High School Diploma -
St Peters Lutheran College
Springfield, QLD10.2020
Bachelor of Law (Honours)/Bachelor of Business - undefined
Griffith University
Nathan, QLD06.2026
Skills
- Fast learner
- Excellent teamwork skills
- Great work ethic
- Great communication
- Organized
- Reliable, enthusiastic & energetic
- Goal driven
- Telephone skills
- Customer service
Hobbies and Interests
Gym, Swimming & Reading
Timeline
Customer Relationship Specialist
Jacaranda Finance
11.2024 - Current
Senior Customer Relationship Officer
Panthera Finance
02.2022 - 09.2024
Event Staff
Asset Protective Systems Pty. Ltd.
09.2020 - 07.2021
Bachelor of Law (Honours)/Bachelor of Business - undefined
Griffith University
High School Diploma -
St Peters Lutheran College
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