Ivy Celeste Mendez
Lot 3 Captain Cook Highway, Smithfield,QLD
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
18
18
years of professional experience
Work History
Technical Specialist
Tiger Systems Pty Ltd
01.2020 - Current
- Diagnosed and repaired hardware malfunctions, such Windows and Mac desktops and laptops, iPhones, iPads, printers , ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Internet and computer network setup for residential, medical clinics and small businesses
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Developed and Designed Wordpress Website for clients depending on their business structure Enhanced system performance by conducting regular software and hardware updates.
- Enhanced SEO for Wordpress websites by choosing the right keywords, setup Business profile in Google, setup Google analytics, etc
Office administrator
Gold Coast International College
05.2018 - 03.2019
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Maintained accurate student enrolment and recording and filing of student information.
- Maintained all computers for student and staff use.
- created an excel spreadsheet that reminded when a student's tuition was due
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
Website designer
Australiamy
08.2017 - 03.2018
- Enhanced user experience by designing responsive and visually appealing ecommerce websites for various clients.
- Boosted website traffic by implementing search engine optimization strategies and techniques.
- Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
- Designed landing pages that effectively conveyed brand messaging and promoted conversion goals, increasing lead generation potential.
- Troubleshot technical issues promptly, minimizing downtime and ensuring uninterrupted site availability for users.
Customer Service Representative
JP Morgan Chase Philippines
07.2012 - 09.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and mobile App, improving overall user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
ePLDT Ventus/ SPI/ Inspiro
03.2006 - 02.2012
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Streamlined help desk operations by implementing an effective ticket management system.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
Education
Diploma - Digital Media Technologies
Envirotech Education
Burleigh Heads, Gold Coast04.2020
Diploma of Digital Technologies
Envirotech Education
Burleigh Heads, Gold Coast04.2020
Advanced Diploma - Leadership And Management
Lifetime International Training College
Greenslopes, Brisbane11.2017
Bachelor of Science - Computer Science
AMA Computer University
Jaro, Iloilo City05.2005
Skills
- Issue Analysis
- Customer Needs Assessment
- Hardware Configuration
- Hardware and Software Configuration
- Equipment Repair
- Desktop Technical Support
- Remote Support
- Data Recovery
- Software Configuration
- Problem Solving
- Computer Diagnostics
- Technical Troubleshooting
- System Maintenance
- Access Management Software
- Highly Professional
Additional Information
Eric Tanamor
Senior Technician
Tigersystems
0451711059
Martin Rishton
Supervisor
Tigersystems/Royal Flying Doctors
0467081793
Timeline
Technical Specialist
Tiger Systems Pty Ltd
01.2020 - Current
Office administrator
Gold Coast International College
05.2018 - 03.2019
Website designer
Australiamy
08.2017 - 03.2018
Customer Service Representative
JP Morgan Chase Philippines
07.2012 - 09.2016
Customer Service Representative
ePLDT Ventus/ SPI/ Inspiro
03.2006 - 02.2012
Diploma - Digital Media Technologies
Envirotech Education
Diploma of Digital Technologies
Envirotech Education
Advanced Diploma - Leadership And Management
Lifetime International Training College
Bachelor of Science - Computer Science
AMA Computer University
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