IVY MENDEZ
Smithfield,QLD
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Technical Specialist
Talk to the Mac & Computer Resources
01.2020 - Current
- Diagnosed and repaired hardware malfunctions, such Linux, Windows, and Mac desktops and laptops, iPhones, iPads, printers, ensuring optimal computer functionality
- Computer desktop building with different specifications depending on client’s usage and purpose
- Data recovery and migration as well as software and security installations
- Enhanced system performance by conducting regular software and hardware updates
- Internet and computer network setup including maintenance for residential, medical clinics, and small business
- Provided exceptional customer support through field service, remote, or phone, resolving complex technical issues with effective communication skills and customer satisfaction
- Developed and Designed Wordpress Website for clients depending on their business structure including, setup Business profile in Google, setup Google analytics, etc
- Digital Marketing to promote company’s visibility to clients online.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
Office administrator
Gold Coast International College
05.2018 - 03.2019
- Enhanced office efficiency by organizing and maintaining files, records, and resources
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly
- Maintained accurate student enrollment and recording and filing of student information
- Maintained all computers for student and staff use
- Created an excel spreadsheet that reminded when a student's tuition was due
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
Website designer
Australiamy
08.2017 - 03.2018
- Enhanced user experience by designing responsive and visually appealing ecommerce websites for various clients
- Boosted website traffic by implementing search engine optimization strategies and techniques
- Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates
- Designed landing pages that effectively conveyed brand messaging and promoted conversion goals, increasing lead generation potential
- Troubleshot technical issues promptly, minimizing downtime and ensuring uninterrupted site availability for users.
Customer Service Representative
JP Morgan Chase Philippines
07.2012 - 09.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Assisted customers in navigating company website and mobile App, improving overall user experience
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
ePLDT Ventus/ SPI/ Inspiro
03.2006 - 02.2012
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Streamlined help desk operations by implementing an effective ticket management system
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
Education
Diploma - Digital Media Technologies
Envirotech Education
04.2020
Diploma - Digital Technologies
Envirotech Education
04.2020
Advanced Diploma - Leadership And Management
Lifetime International Training College
11.2017
Bachelor of Science - Computer Science
AMA Computer University
05.2005
Skills
- Technical Specialist
- Issue Analysis
- Customer Needs Assessment
- Hardware Configuration
- Hardware and Software Configuration
- Equipment Repair
- Desktop Technical Support
- Remote Support
- Data Recovery
- Software Configuration
- Problem Solving
- Computer Diagnostics
- Technical Troubleshooting
- System Maintenance
- Access Management Software
- Highly Professional
- Performance Evaluations
- Interpersonal Communication
- Risk Management
- Team Leadership
- Procedure Development
References
- Eric Tanamor, Senior Technician, Tigersystems, 0451711059
- Martin Rishton, Supervisor, Tigersystems/Royal Flying Doctors, 0467081793
Timeline
Technical Specialist
Talk to the Mac & Computer Resources
01.2020 - Current
Office administrator
Gold Coast International College
05.2018 - 03.2019
Website designer
Australiamy
08.2017 - 03.2018
Customer Service Representative
JP Morgan Chase Philippines
07.2012 - 09.2016
Customer Service Representative
ePLDT Ventus/ SPI/ Inspiro
03.2006 - 02.2012
Diploma - Digital Media Technologies
Envirotech Education
Diploma - Digital Technologies
Envirotech Education
Advanced Diploma - Leadership And Management
Lifetime International Training College
Bachelor of Science - Computer Science
AMA Computer University
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