IVY KUEK SZE YEE
Gold Coast,Varsity Lakes
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Christmas Casual Retail Assistant
L'OCCITANE EN PROVENCE
Broadbeach, QLD 4218
10.2023 - 01.2024
- Worked closely with colleagues to ensure smooth operation of the store during peak holiday season.
- Answered store and merchandise questions and led customers to wanted items.
- Replenished stock on shelves as needed.
- Helped customers select products that best fit their needs.
- Bagged or packaged purchases and wrapped gifts.
Customer Service Executive
Telekom Malaysia
Kuching, Sarawak
10.2021 - 08.2023
- Assisted customers with product returns or exchanges according to established guidelines
- Tracked customer information and concerns and entered data into database
- Provided exceptional customer service, including resolving complex inquiries with diplomacy and tact
- Coping with customer complaints and manage to come with solutions to their satisfaction.
Sales Executive
Omniraised Sdn Bhd
Kuching, Sarawak
03.2021 - 05.2021
- Inspire the public to become monthly supporters for campaigns that our company is involved in
- Actively involved in sales and marketing to acquire new supporters by promoting and retaining a long-term relationship with existing supporters
- Actively involved in Face to Face Marketing in our Events and Roadshows including malls, corporate lobby, special events and streets
- Other responsibilities as requested and assigned by the Director or the Manager.
Customer Service Executive
Buyathome CSC Sdn Bhd
Kuching, Sarawak
11.2020 - 01.2021
- Instruct the assignments between the delivery drivers and restaurants
- Performed mutual communications between buyer and seller; conflicts etc
- Provide after sales services.
Part Time - Sales Executive
Anello Official Store - Pavillion KL
Kuala Lumpur, Selangor
11.2019 - 12.2019
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
Event Promoter
Red Velvet Event Management
Kuching, Sarawak
05.2014 - 06.2015
- Promote Nestle products, setting booth, well-trained about the product knowledge.
Education
Bachelor of Arts - Public Relations
UNIVERSITI TUNKU ABDUL RAHMAN
KAMPAR, PERAK,MALAYSIA10-2020
Skills
- Friendly and Helpful
- Quick Learner
- Flexible Hours
- Order Fulfillment
- Payment Management
- Active Listening
- Microsoft Word
- Microsoft PowerPoint
- Brand Representation
- Conflict Resolution
- Stock Replenishment
- Order Processing
- Managing Multiple Tasks
- Problem-Solving Ability
- Gift Wrapping
- Customer Service
Visa Expired Date
01/09/24
Visa Type
Work and Holiday (Subclass 462)
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Malay
Professional
Timeline
Christmas Casual Retail Assistant
L'OCCITANE EN PROVENCE
10.2023 - 01.2024
Customer Service Executive
Telekom Malaysia
10.2021 - 08.2023
Sales Executive
Omniraised Sdn Bhd
03.2021 - 05.2021
Customer Service Executive
Buyathome CSC Sdn Bhd
11.2020 - 01.2021
Part Time - Sales Executive
Anello Official Store - Pavillion KL
11.2019 - 12.2019
Event Promoter
Red Velvet Event Management
05.2014 - 06.2015
Bachelor of Arts - Public Relations
UNIVERSITI TUNKU ABDUL RAHMAN
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