Iylia Khairanis Mohamad Zulkifli
Australind ,WA
Summary
Dedicated aged care worker with a Certificate III in Individual Support. Passionate about providing quality care and support to elderly individuals. Strong communication and teamwork skills. Committed to delivering person-centered care and improving quality of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaner
Harvey Beef
Bunbury , WA
06.2022 - 03.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Packer (Contract)
Galati And Sons
Bunbury , WA
11.2021 - 03.2022
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Pulled orders quickly to maintain demanding productivity goals.
Packer (Contract)
Carrot Factory Carabooda
Carabooda , WA
05.2019 - 11.2019
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Arranged items on pallets according to size and weight.
- Accomplished production goals by working with speed and accuracy.
- Cleaned containers, supplies or work areas using cleaning solutions.
Picker Packer
Carabooda Strawberry Farm
Carabooda , WA
12.2018 - 04.2019
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Reported any damaged products to supervisor immediately upon discovery.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Receptionist Administrator
Pejabat Setiausaha Kerajaan Terengganu
Kuala Terengganu, Terengganu
07.2017 - 12.2017
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Provide assistance to Admin Manager in all admin & HR related responsibilities.
- Keep the receptionist area tidy
- Pick up and deliver email
- Open and date stamp all general correspondence
- Maintain the general filing system and file correspondence
- Keep the Store tidy and neat
Waitress Trainee (Part Time Weekend)
Nasi Kukus Dapur Mama
Kota Bharu, Kelantan
07.2015 - 05.2017
- Greeted customers and provided menus.
- Assisted with food preparation tasks as requested by the head chef.
- Learned to properly handle cash transactions and process credit card payments.
- Provided excellent customer service during meal times.
- Checked that all orders were accurate before delivering to customers.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Adhered to health regulations concerning food storage and sanitation practices.
Assistant Sales Consultant (Part Time Weekend)
Bio Tajmeel Cosmeceutical Sdn. Bhd.
Machang, Kelantan
02.2015 - 05.2015
- Provided customer service and advice to clients on product selection.
- Assisted in the organization of promotional events and campaigns.
- Organized product displays in store to promote sales.
- Ensured compliance with company policies and procedures when dealing with customers.
- Collaborated with marketing team members to develop effective promotional materials.
- Attended trade shows and exhibitions to promote company's products and services.
- Advised customers on discounts, special offers, warranties, care plans.
- Participated in team meetings discussing strategies for increasing sales revenue.
- Answered product questions with up-to-date knowledge of sales and promotions.
Assistant Sales Representative
Nutrimas Trading
Machang , Kelantan
12.2014 - 05.2015
- Developed customer relationships and maintained a positive rapport with existing clients.
- Processed orders promptly according to customer specifications.
- Ensured accuracy of all invoices prior to submission for payment.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Contacted new and existing customers to outline benefits of products.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
Certificate - Certificate III Individual Support
South Regional Tafe
Harvey11-2024
Diploma - Secretarial Science
Politeknik Sultan Haji Ahmad Shah
Pahang08-2018
Certificate - Malaysian Certificate of Education
High School
Kelantan, Malaysia 12-2014
Skills
- Organize and Professional
- Adaptability and Flexibility
- Self- Motivated
- Self-Confident
- Self-Awareness and Patient
- Customer Service
- Work well under pressure
- Collaboration and Teamwork
- Love to learn new things
- Excellent Time Management
- Always eager to learn more
- Love to start from below to hero
Certification
- Certificate III in Individual Support (Ageing and Disability)
- Diploma in Secretarial Science
References
References available upon request.
Timeline
Cleaner
Harvey Beef
06.2022 - 03.2023
Packer (Contract)
Galati And Sons
11.2021 - 03.2022
Packer (Contract)
Carrot Factory Carabooda
05.2019 - 11.2019
Picker Packer
Carabooda Strawberry Farm
12.2018 - 04.2019
Receptionist Administrator
Pejabat Setiausaha Kerajaan Terengganu
07.2017 - 12.2017
Waitress Trainee (Part Time Weekend)
Nasi Kukus Dapur Mama
07.2015 - 05.2017
Assistant Sales Consultant (Part Time Weekend)
Bio Tajmeel Cosmeceutical Sdn. Bhd.
02.2015 - 05.2015
Assistant Sales Representative
Nutrimas Trading
12.2014 - 05.2015
Certificate - Certificate III Individual Support
South Regional Tafe
Diploma - Secretarial Science
Politeknik Sultan Haji Ahmad Shah
Certificate - Malaysian Certificate of Education
High School