Izaac Frazer Whitten
Sydney,NSW
Summary
Goal-oriented Business Banking Professional offering extensive knowledge in the Business Banking field with a positive mentality and strong critical thinking skills.
Well-versed in providing subject matter and technical knowledge to answer questions with a strong focus on our common goal of customer success.
Overview
2
2
years of professional experience
Work History
Business Banking Specialist
Commonwealth Bank Of Australia, CBA
06.2023 - Current
- Facilitated and assisted in the end-to-end process of establishing, pricing and managing the fixed investment Business Investment Account product.
- Delivered exceptional experience and maintained productive relationships with internal and external stakeholders.
- Structured and finalized the onboarding of new business accounts and entities.
- Effectively facilitated the establishment and maintenance of niche fixed investment products within BBS, such as the Capital Growth Account, Farm Management Deposit Account (RAB), Cash Deposit Account etc.
Business Banking Contact Centre Associate
Commonwealth Bank of Australia
02.2023 - 06.2023
- High volume customer facing role within the Business Banking Contact Centre
- Exercising a proven ability to reach and exceed KPI's in a short period of time
- Extensively excelled my knowledge of the Business Banking and CommBiz product and service market offering.
- Providing a high level of customer service to clientele whilst maintaining accounts and troubleshooting discrepancies
- Escalated to skillsets of Business Banking and online banking system CommBiz
Relief Duty Manager
Hamilton Station Hotel
02.2022 - 02.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Bachelor of Business - Business
APM College of Business And Communications
Sydney, NSW / Online01.2025
Diploma of Leadership And Management - Leadership And Management
TAFE Online
Online08.2024
High School Diploma -
Lake Macquarie High School
Lake Macquarie12.2021
Skills
- Extensive knowledge and application of CBA's Business Banking Products and Services
- Customer Needs Assessments
- Time management skills and organisational mindset
- Application of pricing strategies
- Internal and external stakeholder Management
- Successful at promoting bank products and services
- A client-centric and client obsessed mentality in all endeavours
- Managing Requests
- Strong Verbal and Written Communication
Timeline
Business Banking Specialist
Commonwealth Bank Of Australia, CBA
06.2023 - Current
Business Banking Contact Centre Associate
Commonwealth Bank of Australia
02.2023 - 06.2023
Relief Duty Manager
Hamilton Station Hotel
02.2022 - 02.2023
Bachelor of Business - Business
APM College of Business And Communications
Diploma of Leadership And Management - Leadership And Management
TAFE Online
High School Diploma -
Lake Macquarie High School
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