Izabela Bratek
Pakenham,VIC
Summary
Versatile and dedicated, I leveraged strong work ethic and communication skills at Mad Paws to enhance pet well-being and client satisfaction. As a self-employed cleaner, I improved facility hygiene by 30% through eco-friendly practices. My adaptability and problem-solving abilities drove success across diverse roles, including boosting Shopify Dbso's customer satisfaction through personalized service and efficient problem resolution.
Overview
20
20
years of professional experience
Work History
Cleaner
Self Employed Services
11.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
Dog Walker
Mad Paws
11.2022 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Maintained professional relationships with clients, providing exceptional customer service at all times.
- Provided basic training reinforcement for dogs during walks, improving behavior both on-leash and at home.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Recorded activities to keep owners fully informed on pet exercise.
Online Shop Owner
Shopify Dbso
08.2014 - 11.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
- Reduced operating costs by negotiating with suppliers for better pricing and shipping terms on products.
- Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
- Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
Vce Tutor
Academy Plus Education
02.2005 - 11.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
Education
Secondary Maths And Science -
Graduate Diploma of Education
ACU 11.2016
Chemical Engineering -
Monash University
Melbourne, VIC11.2013
Biomedical Science - Pharmacology
Monash University
Melbourne, VIC11.2008
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Basic Maintenance Knowledge
- Furniture rearrangement
- Glass and window washing
- Strong Work Ethic
- Adaptable and Flexible
- Problem-Solving
- Communication and Interpersonal Skills
Accomplishments
I stopped using illicit drugs on September 2022 after leaving a very toxic relationship. This gives me a lot of knowledge about drugs, drug addicts and empathy.
I have committed to regular therapy sessions since 2017 and I continue to work on my interpersonal skills.
I have been abused and understand the cycle well - I am resilient and I have courage to leave such circumstances.
I renovated my home and have skills in handy work.
I am a quick learner.
I have traveled around the world and enjoy various culturea and meeting new people.
Despite my mental health struggles and being admitted to the ER 20 times in the past 7 years - I continued to get through the tough times.
I became a Christian in Dec 2022. I stopped drinking, in 2024 and I need to build my life up with God. I am not judgemental, I'm open minded but have empathy for animals and the disadvantaged.
Additional Information
I am very hard working, prefer jobs where I can be practical and outside. I love nature, animals. I am stronger than I look Bunnings is my current addiction and reading the Bible.
Languages
Polish
Full Professional
Timeline
Cleaner
Self Employed Services
11.2023 - Current
Dog Walker
Mad Paws
11.2022 - Current
Online Shop Owner
Shopify Dbso
08.2014 - 11.2022
Vce Tutor
Academy Plus Education
02.2005 - 11.2022
Secondary Maths And Science -
Graduate Diploma of Education
Chemical Engineering -
Monash University
Biomedical Science - Pharmacology
Monash University
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