- Acting and Theatre
- Music
- Dance
Izabella O'Donnell
Summary
I have recently completed VCE. For the past three and half years of I have been working for Coles Supermarkets. During that time I have gained hands-on experience in the various fresh food departments and more recently excelled as a customer service cashier supervisor, where I have developed strong communication, problem-solving, and customer service skills.
I am passionate lover of theatre and the arts, having performed by work experience at West Gippsland Arts Centre in the role of stage hand.
I am eager to apply my skills and enthusiasm for the arts in a Front of House Officer role, contributing to a positive and welcoming environment for patrons.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Coles Supermarket
02.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Deli Team Member
Coles Supermarket
06.2021 - Current
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
- Prepared custom platter orders according to customer specifications, ensuring consistency in quality and presentation.
- Provided exceptional customer service even during peak hours, managing long lines efficiently while maintaining a pleasant demeanour.
- Ensured product freshness through proper rotation practices, minimizing waste due to spoilage.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained new team members in all processes of sales, safe food handling, cleaning and serialisation working surfaces.
Education
Victorian Certificate of Education -
Trafalgar High School
Trafalgar, VIC11-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- POS system operation
- Adaptability and flexibility
- Attention to detail
Interests
Timeline
Customer Service Cashier
Coles Supermarket
02.2024 - Current
Deli Team Member
Coles Supermarket
06.2021 - Current
Victorian Certificate of Education -
Trafalgar High School
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