Izzah Haouli
Altona North,VIC
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. The ability to lead teams in high-pressure environments, enhancing customer relations and operational efficiency. Skilled in training and mentoring, problem-solving and multitasking. Achieved significant improvements in customer satisfaction and inventory accuracy. Seasoned Store Manager specializing in management of retail locations.
Overview
8
8
years of professional experience
Work History
Store Manager
Charlies Fresh Market
01.2021 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Grocery in Charge
Marketplace Fresh
01.2019 - 01.2021
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
Childcare Educator
Little Sunshine
02.2016 - 02.2019
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Coordinated schedules of activities, events, and excursions.
Education
Certificate IV - Real Estate
Entry Education
Melbourne, VIC01.2025
Certificate IV - Criminal Psychology
Entry Education
Melbourne, VIC04.2024
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Cash Management
- Retail Inventory Management
- Supply Ordering
- Sales professional
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Store Manager
Charlies Fresh Market
01.2021 - 01.2024
Grocery in Charge
Marketplace Fresh
01.2019 - 01.2021
Childcare Educator
Little Sunshine
02.2016 - 02.2019
Certificate IV - Real Estate
Entry Education
Certificate IV - Criminal Psychology
Entry Education
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