Jaala Pearson
Marrakai,NT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Currently located in Darwin, but will be relocating to Brisbane in August.
Overview
8
8
years of professional experience
Work History
Senior Service Centre Technician
Kinetic IT
03.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Effectively multitasked between various responsibilities at the service desk while maintaining attention to detail in all tasks.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
Bartender
The Landmark @ Gateway
08.2022 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Traffic Controller
Territory Traffic Management
03.2022 - 06.2022
- Worked Fly in Fly out (3 weeks on 1 week off)
- Setting up and removing traffic control (signs, cones, etc.)
- Directing Traffic, use of stop/slow bat, and traffic lights
- Kept work vehicles cleaned and tidy
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
Bartender
Casuarina sports club
10.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
Kitchen Hand
Skout solutions Defence Bases Darwin (Bars & kitchens)
12.2020 - 07.2021
- Worked both FOH and kitchen hand
- Serve food to customers
- Handled money (counted float in & out)
- Set up and reset the restaurant
- Cleaned
- Worked in bars
- Food deliveries
broadspectrum
04.2019 - 08.2020
- Worked both FOH and kitchen hand
- Serve food to customers
- Handled money (counted float in & out)
- Set up and reset the restaurant
- Cleaned
hungry dolphin
12.2016 - 04.2019
- Serve food to customers
- Handled money
- Prepared food
- Cleaning
Event Producer
06.2018 - 08.2018
- Prepared Risk Assessment
- Booked Photographer
- Booked Kids Face Painter
- Prepared Day Schedule
- Set Up and Take Down Event
- Advertised Event
Receptionist
Palms City Resort
09.2017 - 09.2017
- Making Reservations
- Filing invoices
- Check in’s and Check outs
- Reviewing bookings
Education
High School Diploma -
Palmerston Senior College
Palmerston11.2017
Certificate III - Tourism
Charles Darwin University
Palmerston, NT11.2017
Certificate I - Hospitality
Charles Darwin University
Palmerston, NT11.2015
Skills
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Documentation And Reporting
- Tech-Savvy
- Service Desk Experience
- Highly reliable
- Cash Register Operation
- Memory retention
- New Hire Training
- Alcohol awareness
- Teamwork and Collaboration
- Computer Skills
References
- Sharm Bali, Director, Territory Care and Support Services, 0407480688, directortcass@gmail.com
- Matthew Moore, Venue Manager, The Landmark @ Gateway, 0447535760, matty@thelandmark.bar
- Matthew Plumb, Operations Manager - NTG, Kinetic IT, 0402832530, Matt.Plumb@kineticit.com.au
Timeline
Senior Service Centre Technician
Kinetic IT
03.2023 - Current
Bartender
The Landmark @ Gateway
08.2022 - 01.2024
Traffic Controller
Territory Traffic Management
03.2022 - 06.2022
Bartender
Casuarina sports club
10.2021 - 01.2022
Kitchen Hand
Skout solutions Defence Bases Darwin (Bars & kitchens)
12.2020 - 07.2021
broadspectrum
04.2019 - 08.2020
Event Producer
06.2018 - 08.2018
Receptionist
Palms City Resort
09.2017 - 09.2017
hungry dolphin
12.2016 - 04.2019
High School Diploma -
Palmerston Senior College
Certificate III - Tourism
Charles Darwin University
Certificate I - Hospitality
Charles Darwin University
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