Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Kydyn MacQuinto

Darwin,Australia

Summary

Seasoned Service Desk Technician with noteworthy knowledge specifically with the department of educations IT Proccesses and Service level agreements, having trained multiple other service desk technicains for this field. Knowledgable over DET software such as HPSM, JAMF, and EPass

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Desk Technician (NTG Service Centre)

Kinetic IT
Darwin, NT
08.2024 - Current
  • Provided technical support for hardware and software issues for the Nothern Territory gorvenment, and Nothern territoty Schools
  • Trained Multiple Technicains within the NTSCHOOLS domains Proccesses and ticketing system (HPSM)
  • Assisted users with onboarding processes, ensuring smooth access to IT resources.

Warehouse Worker/Customer Service

Kmart
Darwin, NT
03.2023 - 04.2024
  • Team Environment.
  • Fast Pace, High-pressure Environment.
  • Customer Facing Role.
  • Completed processing thousands of products within a small-time frame, often understaffed.

Trade Assistant

Supreme Marine and Auto Installations
Darwin, NT
02.2022 - 04.2023
  • Installed various electrical systems unsupervised.
  • Knowledgeable understanding of Electrical components.
  • Preformed Diagnosis of electrical systems to check malfunctions and overall Functionality.
  • Interpersonal skills honed throughout many client interactions.

Education

Year 12 -

Casuarina Senior College
Darwin, NT
12.2023

Skills

  • Customer service
  • Proficient in MS OFFICE
  • Workplace Safety
  • Communication skills
  • Technical support within NTG and DET
  • Knowledgable in NTSCHOOLS IT proccesses

References

  • TIna Archuval, Operational Manager, Tina.archuval.com.au, 0431095866, Kinetic IT
  • Zane, Store Manager, K1049ma01@kmart.com.au, 0452515058, Kmart

Certification

  • IT CERT III

Timeline

Service Desk Technician (NTG Service Centre)

Kinetic IT
08.2024 - Current

Warehouse Worker/Customer Service

Kmart
03.2023 - 04.2024

Trade Assistant

Supreme Marine and Auto Installations
02.2022 - 04.2023

Year 12 -

Casuarina Senior College

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Kydyn MacQuinto