Jacinta Brigid WILSON
Lockyer,Australia
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with time management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Approved Manager (team Member)
Liquorland
11.2020 - Current
- Skills demonstrated: customer service, check out operator, restocking, cleaning, night shifts, opening/closing shop, working as a team and/or alone, till operations, answering emails/phone calls, invoicing, incident reporting, operating PDT, stock ordering, unpacking load, receiving stock, planograms and doing basic managerial rolls from time to time when needed or when working alone.
- Current work
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Woolworth's Brooks Garden
11.2013 - 01.2014
- Skills Demonstrated: customer service, checkout operator, cleaning, restocking.
HK Chinese
03.2013 - 11.2013
- Skills Demonstrated: kitchen hand, customer service, waitressing cleaning, restocking.
WA Chinese
01.2013 - 03.2013
- Skills demonstrated: kitchen hand, customer service, waitressing cleaning, restocking.
Instep (vocational Education Training Program)
07.2012 - 12.2012
- Skills demonstrated: merchandising, organisation of displays, stock management, customer service
- Work experience every Wednesday- Horse Land, Perth (semester22012)
Work Place Leaning
Instep (Vocational Education Training Program)
02.2012 - 06.2012
- Skills Demonstrated: labelled stock, assisted farrier and vets during horse treatments, recorded information on charts, set up appointments, assisted with medications, viewed surgery's
- Work experience every Friday – Larkhill vets (semester12012)
Stable Hand
Casual Stable Hand
01.2010 - 01.2011
- Rugging and grooming of horses
- Cleaning yards and stables
- Feeding and nutrition of horses
- General care to property and animals
Education
Certificate3 - Community Services
Tafe
Year11 - undefined
Carey Baptist College
Skills
- Proven ability to work as an individual and as part of a team
- Reliable and efficient worker
- Effective time management skills
- Effective communication skills (written and oral)
- Ability to identify, process and resolve problems
- Confident to seek help when needed
- Hard worker
- Understanding and ability to use IT; Microsoft word, open office, photo shop, power point, excel
- Demonstrated enthusiasm for ongoing learning
- Decision-making
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Safety procedures
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
Hobbies and Interests
Previously a member of Baldivis pony club, Certificate3 sport (coaching) equestrian (partial completion), Certificate3 business (partial completion), Certificate3 community services (partial completion), Represented school (Peter Carnley Anglican Community school) at the 2011 wa Equestrian Inter-schools championship, Attended various shows (horse), Awarded senior rider for Baldivis Pony Club2011.
Timeline
Approved Manager (team Member)
Liquorland
11.2020 - Current
Woolworth's Brooks Garden
11.2013 - 01.2014
HK Chinese
03.2013 - 11.2013
WA Chinese
01.2013 - 03.2013
Instep (vocational Education Training Program)
07.2012 - 12.2012
Work Place Leaning
Instep (Vocational Education Training Program)
02.2012 - 06.2012
Stable Hand
Casual Stable Hand
01.2010 - 01.2011
Certificate3 - Community Services
Tafe
Year11 - undefined
Carey Baptist College
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