Jacinta Newton
Melbourne,VIC
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
12
12
years of professional experience
Work History
CEO
Magical Photography Pty Ltd
08.2014 - 05.2024
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Worked to build relationships with customers and built potential for additional sales.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Account Executive
Coverit Insurance Services
03.2020 - 02.2021
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Client Services Representative
Focus Insurance Brokers
06.2016 - 02.2018
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Developed strong relationships with underwriters, allowing for more efficient claim resolution processes.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
Property Photographer
Top Snap Property Photography
08.2014 - 03.2015
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Generate floorplans from scratch
Account Executive
HICA Insurance Brokers
06.2014 - 03.2015
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Tracked progress of all outstanding insurance claims.
- Advised small businesses on selecting employee benefit packages that balanced cost-effectiveness with comprehensive offerings.
Account Executive
Jim's Insurance Services
12.2012 - 08.2014
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Processing of New Business, Renewals, Endorsements, Amendments using Winbeat 4
- Entering banking, servicing & management of 5000 Jim’s Franchisee’s Insurance requirements – Public Liability, Personal Accident & Illness, Tools Insurance, Trailers & Motor Vehicle.
- Build excellent working relationships with clients and Underwriters.
- Promotion of additional insurance products to Jim’s Franchisees.
Insurance & Finance Customer Support
Mercedes-Benz Financial Services
02.2012 - 11.2012
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Education
Agent's Representative Certicate -
Entry Education
02.2024
Tier 2 Compliance Course -
ANZIIF
01.2020
Diploma of Professional Photography -
The Photography Institute
01.2014
Diploma of Financial Services -
ANZIIF
01.2004
Skills
- Customer Service
- Insurance Broking & Finance
- Graphic Design
- Administration
- Marketing
- Claims Handling & Dispute Resolution
- Sales & Business Development
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
Accomplishments
- Achieved high revenue by introducing a sales system for ordering appointments.
Timeline
Account Executive
Coverit Insurance Services
03.2020 - 02.2021
Client Services Representative
Focus Insurance Brokers
06.2016 - 02.2018
CEO
Magical Photography Pty Ltd
08.2014 - 05.2024
Property Photographer
Top Snap Property Photography
08.2014 - 03.2015
Account Executive
HICA Insurance Brokers
06.2014 - 03.2015
Account Executive
Jim's Insurance Services
12.2012 - 08.2014
Insurance & Finance Customer Support
Mercedes-Benz Financial Services
02.2012 - 11.2012
Agent's Representative Certicate -
Entry Education
Tier 2 Compliance Course -
ANZIIF
Diploma of Professional Photography -
The Photography Institute
Diploma of Financial Services -
ANZIIF