Jacinta Robless
Attadale
Summary
Results-driven retail professional with a strong background in customer service, sales, and stock management. Recognized for collaborating effectively with team members, adapting to changing environments, and providing innovative solutions to challenges. Proficient in assisting customers, processing transactions, and maintaining store organization. Currently pursuing a Bachelor's degree in Business Administration with a focus on digital marketing, project management, and event management. Seeking an entry-level marketing position upon graduation (September 2025) and open to remote relocation opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
casual retail assistant
Industrie Clothing
11.2023 - 05.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Implemented promotional campaigns, increasing customer engagement and sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted store's reputation through courteous and professional customer service.
- Replenished sales floor merchandise and organized shelves and racks
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Answered incoming calls and emails to provide product information, features and benefits.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Barista in Mcafe - casual employee
Melville Myaree McDonald’s
08.2021 - 07.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
casual employee
Zambrero Melville
04.2022 - 09.2022
- Worked effectively in fast-paced environments.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Causal Food Attendant/waitress
Riley’s Cafe Brentwood
08.2022 - 10.2022
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Assisted customers with information regarding menu offerings and nutrition information.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Collaborated with kitchen staff to ensure accurate order fulfillment and seamless communication between departments.
Education
Bachelor of Business Administration - Event Management, Project Management, Digital Marketing
Curtin University
Perth, WA09-2025
Semester Bridging Course -
Curtin University
06-2022
Hospitality Service Skill set -
South Metropolitan TAFE Bentley Campus
06-2021
Corpus Christi College -
Corpus Christi College
Bateman, WA10-2020
Skills
- Competent with digital technology skills: Computer apps such as but not limited to; Power Point, Keynote, Word, One Note, Safari and other search engines, Excel, teams and OneDrive
- Customer service and assistance
- Time management capabilities
- POS system operation
- Flexible schedule availability
- Adaptability and resilience
- Retail transactions processing
- Product knowledge expertise
- Product merchandising
- Multitasking
- Customer engagement
- Stockroom organization
- Sales target achievement
- Strong communication and interpersonal skills
- Engaging with diverse customers
- Goal driven
- Excellent written and verbal communication
- Creative thinking
- Inventory and stocking
- Product and service sales
- Decision-making
- Team leadership
Certification
- Completion of Uniready Bridging course - Curtin University
- VET Certificate II - Visual Art.
- Certificate in Non Clinical Hand Hygiene Online Module - NHHI Training.
- Certificate in Infection Control Training - COVID 19 E Learning Course.
- Attained RSA.
Timeline
casual retail assistant
Industrie Clothing
11.2023 - 05.2025
Causal Food Attendant/waitress
Riley’s Cafe Brentwood
08.2022 - 10.2022
casual employee
Zambrero Melville
04.2022 - 09.2022
Barista in Mcafe - casual employee
Melville Myaree McDonald’s
08.2021 - 07.2024
Bachelor of Business Administration - Event Management, Project Management, Digital Marketing
Curtin University
Semester Bridging Course -
Curtin University
Hospitality Service Skill set -
South Metropolitan TAFE Bentley Campus
Corpus Christi College -
Corpus Christi College
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