Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacinta Williams

TWEED HEADS,NSW

Summary

Passionate, dedicated Customer Service Officer with about three years of experience delivering tailored services to Australia's most vulnerable individuals. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Services Australia
02.2021 - Current
  • My current role requires outstanding communication skills and the ability to complete high quality administration while maintaining accuracy in my outputs.
  • Answering constant flow of customer calls with minimal wait times.
  • Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listening to customers, handling concerns quickly and escalating major issues to supervisor.
  • Updating account information to maintain customer records.
  • The ability to adapt and be flexible to constant and quick change in work type.
  • Working within Services Australia I align all I do with the Australian Public Service values, those being impartial, committed to service, accountable, respectful and ethical.

Salon Assistant

Nik's Cutting Edge
06.2017 - 02.2021
  • Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Prepared and mixed colour formulas for clients hair.
  • Checked in with clients to confirm comfort throughout appointments and services.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Assisted hair stylists with colour work by applying base colours and toners.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Shampooed, conditioned, and rinsed guests hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered exceptional service and support to walk-in and scheduled customers.

Education

Bachelor of Social Work -

Southern Cross University
Gold Coast, QLD
11.2025

Year 12

Taree High School
Taree, NSW
11.2020

Skills

  • Calm and Professional Under Pressure
  • Documentation
  • Patient
  • Organisation
  • Cultural competence
  • Engaging in active listening
  • Establishing rapport

Timeline

Customer Service Officer

Services Australia
02.2021 - Current

Salon Assistant

Nik's Cutting Edge
06.2017 - 02.2021

Bachelor of Social Work -

Southern Cross University

Year 12

Taree High School

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Jacinta Williams