Jacinta Victor
Summary
To whom it may concern, Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Receptionist
Ocean Family Medicine, Family Doctor
2023.11 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist
QUALATIS HEALTH QUEENSLAND
- Whilst working at QUALITAS, I worked both in the call centre and at multiple medical practices owned by our company.
- When working in the call centre I averaged 100 calls a day of phone enquires for booking appointments, following up on results and emailing with different companies in regards to mutual patients
- When working at any of our eight clinics I assisted in scanning and faxing documents to specialists
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Childcare Educator
BLUEBIRD EARLY LEARNING WATERFORD
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Helping create the run sheet of the staff for the day, calling and directing phone calls to rooms, or taking messages.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Childcare Trainee
GREENSPACE CHILDCARE
- Duties included resetting rooms, toileting and nappy changes, supervising children, and additional assistance
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided emotional support and guidance to children during difficult times.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored children's activities to verify safety and wellbeing.
Education
Certificate 4 in Leadership And Management -
TAFE Queensland
Birtinya, QLD11.2024
Certificate 3 in Early Childhood Education - Early Childhood Education
Australian Institute of Early Childhood Studies
Shailer Park 01.2023
Certificate 2 in Health Support Services - Health
TAFE Queensland
Birtinya, QLD11.2020
Skills For Work And Vocational Pathways -
MCSHS
Mountain Creek08.2020
Certificate 2 in Financial Services - Financial Services
MCSHS
Mountain Creek06.2020
High School -
Mountain Creek State High School
Mountain Creek 11.2021
Primary School -
Bli Bli State School
Bli Bli, QLDSkills
- Coordination and Teamwork
- Taking Client Histories
- Data Entry Software
- Telephone Etiquette
- Calendar and Appointment Management
- Compassionate Care
- Best Practice Software understanding
- Billing and end of day balancing
- Reminder calls
- Patient Relations
Certification
Certificate 2 in Financial Services
Certificate 2 in Skills for Work and Vocational Pathways
Certificate 2 in Health Support Services
Certificate 3 Early Childhood Education and Care
Certificate 4 in Leadership and Management (60% complete)
Additional Information
Natasha Telford: Practice Manager, Ocean Family Medicine
Contact: 0428 287 868
Email: PM@oceanfamilymedicine.com.au
Dr Emile Brits
Contact: 0422 415 049
Email: emilebrits@oceanfamilymedicine.com.au
Timeline
Medical Receptionist
Ocean Family Medicine, Family Doctor
2023.11 - Current
Medical Receptionist
QUALATIS HEALTH QUEENSLAND
Childcare Educator
BLUEBIRD EARLY LEARNING WATERFORD
Childcare Trainee
GREENSPACE CHILDCARE
Certificate 4 in Leadership And Management -
TAFE Queensland
Certificate 3 in Early Childhood Education - Early Childhood Education
Australian Institute of Early Childhood Studies
Certificate 2 in Health Support Services - Health
TAFE Queensland
Skills For Work And Vocational Pathways -
MCSHS
Certificate 2 in Financial Services - Financial Services
MCSHS
High School -
Mountain Creek State High School
Primary School -
Bli Bli State School
Certificate 2 in Financial Services
Certificate 2 in Skills for Work and Vocational Pathways
Certificate 2 in Health Support Services
Certificate 3 Early Childhood Education and Care
Certificate 4 in Leadership and Management (60% complete)
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