JACK BROWN

American Special Vehicles - New

Salters Cars - Used

MG Browns Plains

• Responsible for the New & Used Sales results of multiple franchises across multiple locations
• Increased sales revenue by developing and implementing effective sales strategies.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

• Responsible for all aspects of the dealerships operations
• Achieve financial budget across each department including New Sales, Used Sales, Service, Parts, F&I, Aftermarket & Power Shop Sales,
• Responsible and accountable for the dealerships overall P&L
• Enhanced customer satisfaction through the development of strong relationships and personalized service.
• Oversaw successful expansion initiatives, opening new locations to strengthen market presence.
• Manage assets of dealership including cash control/flow, liquidity, inventory, debtors, creditors
• Full financial controller responsibilities
• Stock controller responsibilities
• New & Used bike stock acquisition
• Managing staff across each department and ensure department heads were achieving respective performance benchmarks
• Develop and drive dealership revenue, profitability and market share from metropolitan Brisbane to the Sunshine Coast
• Provide effective leadership and people management to develop and retain high quality staff
• Inspire enthusiasm and set the standard of workplace values each and every day
• Working with manufacturer stakeholders to ensure prosperous relations
• Ensure customer satisfaction and engagement is of the highest standard
• Financial forecasting, reporting and performance tracking
• Formulate and implement dealership practices to be inline with legal requirements.

• After 7 years with Mercedes-Benz, launched own business to capitalize on the opportunity to purchase cars
• Currently delivering around 10-12 cars per month
• Intended to be temporary and will seize and offer to deregister business on acceptance of a new role within the automotive industry.

• Wholesale: Prompt & accurate valuations across 5 dealership locations
• Manage a team of buyer/valuers and responsible for HR duties, performance tracking, and development of team
• Target to achieve a 40% valuation>trade ratio (55% achieved)
• Ensuring the priority of new car, POV and commercial deals are maximized
• Attend all sales executive referrals and provide strategies for the sales executive to execute, in unison with respective sales manager
• Achieve wholesale GP of $500 per vehicle
• Financial forecasting and liaising with Hong Kong HQ
• Acquiring dealership stock from external sources such as manufacturer auctions, network auctions, wholesalers, private buy-ins, as well as internal opportunities such as existing customers and inbound enquiry
• Manage a team of wholesale valuers and buyers and ensure all standards and policies are adhered to
• Developing strategies and implement systems to maximize stock acquisition
• Retail: Sales Manager duties in full capacity for 2 days per week, including Saturdays
• Assistant Sales Manager duties for the remaining 3 days per week in addition to Wholesale duties
• Management of the Aftermarket Department
• Achieve all monthly targets and KPI’s
• Ensuring all Sales Executives meet their targets and KPI’s
• Educating and training improvement areas of under performing Sales Executives
• Financial forecasting and liaising with Hong Kong HQ.

• New Car Sales Manager duties for all RS and S model vehicles
• Achieve 15 deliveries per month
• Ensuring all KPI’s and targets are met
• Responsible for managing all staff situated on Level 3
• Conducting ‘Audi Centre Melbourne Drive Day’ campaigns and maximizing customer engagement and interest.

• Manage inbound enquiries and maximize profit opportunities
• Ensure the team are buying safe viable for business opportunities
• Ensure all policies and standards are met
• BDM duties.

• Achieve 10 deliveries per month
• Ensuring all KPI’s and targets are met
• Responsible for online advertising and lead management.

• Lead the organization in all areas
• Design and lead marketing campaigns for clients
• Develop pathways for all staff to achieve and grow
• Create a motivating & competitive environments for Sales Agents
• Financial reporting and forecasting
• Acquiring new business through B2B presentations
• Managing client relationships and provide ongoing support.