Jack Buchanan

• worked and gained experience in the commercial plumbing sector

•Assisted tradesmen with rough-in and fit off processes on large commercial projects

• Assisted tradesmen to complete jobs in a timely manner by preparing materials and having tools ready.
• Performed basic and semi-skilled work under supervision and instruction from qualified tradesman.
• Unblocked sinks and toilets for customers using plungers, electric eels and hydro jetters.
• Assisted Trademan with standard residential maintenance jobs.

• Attend motor vehicle accidents, flood rescues and land searches.
• Respond to patients in cardiac arrest via PAD program.
• Work in high pressure situations in a time sensitive matter.
• Ability to work as a team and to communicate effectively.
• Liaise with other Emergency Services to create action plans.

• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
• Recommended plumbing products that would fulfill customer requirements.
• Answered questions from customers regarding plumbing materials and products.
• Listened to customer needs and desires to identify and recommend optimal products.

• Completed store opening and closing procedures and balanced tills.
• Helped store management meet standards of service and quality in daily operations.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.