Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Jack Capuana

Pascoe Vale,VIC

Summary

Dynamic retail and hospitality professional with a proven track record at Kmart and Postmistress, excelling in customer service and effective communication. Proficient at enhancing customer experiences and driving sales through problem-solving and teamwork. Skilled in operating machinery and maintaining high-quality production standards, consistently delivering results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Kmart
Moonee Ponds , VIC
09.2022 - Current
  • Maintained stock levels by replenishing shelves, tidying displays, and organising merchandise.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Prepared incoming stock for display by clearing the storeroom and organising items on cages.
  • Provided excellent customer service by attending to customer needs in a timely manner.

Waiter/Runner

Postmistress
Brunswick West , VIC
09.2021 - 09.2022
  • Assisted customers with food and drink orders, enhancing dining experience.
  • Brought food and beverages to tables in a timely manner.
  • Greeted guests and answered questions about menu items.
  • Recommended additional items based on customer preferences to increase sales.
  • Supported closing tasks by restocking supplies and cleaning equipment efficiently.

Production Worker

The Photobook Shop
Reservoir, VIC
12.2024 - 03.2025
  • Recorded production process details using computer software programs.
  • Constructed high-quality products, such as photo frames.
  • Operated large machinery such as a roller press machine for product creation.

Education

VCE Highschool Certificate

Parade College
Bundoora, VIC
11-2024

Bachelor of Engineering (Accelerated Masters) -

Monash University
Clayton, VIC

Skills

  • Customer Service
  • Time Management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Patience

Affiliations

I currently play football at Pascoe Vale Football Club, in which I have been associated with the club for a long period of my life.

Accomplishments

  • High achiever in the class of 2024 at Parade College
  • Competed in the Herald Sun Shield for the Parade College football team

References

Robert Hardy - Kmart Supervisor

0403360250

Luke Rosbrooke - high school house leader

luke.rosbrooke@parade.vic.edu.au

Patrick Ciccaldo - ex-postmistress owner (owner at the time I worked there)

0417539688

Timeline

Production Worker

The Photobook Shop
12.2024 - 03.2025

Retail Assistant

Kmart
09.2022 - Current

Waiter/Runner

Postmistress
09.2021 - 09.2022

VCE Highschool Certificate

Parade College

Bachelor of Engineering (Accelerated Masters) -

Monash University

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Jack Capuana