Brittany Roesler
Adelaide,SA
Summary
As an experienced and confident reception administrator with a decade of expertise in dental practice management, i have honed my skills in patient care, operation efficiency and professional communication. I am passionate about creating positive experience for patients during the-changing moments, i am committed to enhancing my skills and knowledge to thrive in the rewarding healthcare environment.
Overview
9
9
years of professional experience
Work History
Reception Administrator
National Periodontics
Payneham, SA
05.2021 - Current
- Delegating work to staff and setting priorities.
- Create spreadsheets using Microsoft Excel and Word.
- Processing payments for goods and services received using EFTPOS and HICAPS. Including submitting claims electronically to the DVA (Department of Veterans Affairs), following up on unpaid claims/payments, and resolving any discrepancies that arise.
- Preparing documents required for insurance claims processing and the extraction of patients' super funds.
- Coordinate internal meetings, as well as assisting in the conduction of staff interviews and one on one meetings with dental reps.
- Writing 50 or more reports a week to referring practitioners and referrals to specialists.
- In charge of collaborating with hospitals and day surgery clinics to ensure seamless communication between the teams involved in the scheduling process.
- Sterilized dental equipment and examination rooms in accordance with ADA infection control policies, as well as teaching staff.
- Developed successful procedures for cleaning and disinfecting in the sterilization room.
- In charge of ordering stock for the front desk, sterilization room, hygiene rooms, and instruments for the prosthodontist and periodontist.
- Assisting during surgical procedures.
- Informing patients, family members and caregivers of physician instructions for post-operative at-home care.
Dental Assistant
Cumberland Dental
Cumberland Park, SA
10.2019 - 04.2021
- In charge of clinic ordering and maintaining inventory levels of all dental supplies used in day-to-day operations.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Informing patients, family members, and caregivers of physician instructions and post-operative at-home care.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Constructed patient mouthguard and retainers.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and documented patient medical and dental histories.
- Sterilized dental equipment and examination rooms in accordance with ADA infection control policies, as well as teaching staff.
- Processed goods and payments received using EFTPOS and HICAPS.
Dental Assistant
Straight Smile Centre
Adelaide, SA
01.2019 - 10.2019
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Educated patients on techniques to optimize oral hygiene, control plaque, and protect teeth and gums.
- Informing patients, family members, and caregivers of physician instructions and post-operative at-home care.
- Cleaned and polished removable dentures, brackets, wires, and other appliances.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentist during procedures.
- Documented patient records, with procedures performed and added notes taken to charts,
- Sterilized dental equipment and examination rooms in accordance with ADA infection control policies.
Dental Assistant/Front Desk Receptionist
Maylands Dental
Maylands , SA
03.2017 - 09.2018
- Operated as the sole employee of the clinic. Independently managing all administrative and operational duties to ensure the smooth running of the dental practice.
- Processing payments for goods and services received using EFTPOS and HICAPS. Including submitting claims to DVA (Department of Veterans Affairs) and CDBS (Child Dental Benefits Schedule), funded through Medicare.
- In charge of clinic ordering and maintaining inventory levels of all dental supplies used in day-to-day operations.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Informing patients, family members, and caregivers of physician instructions and post-operative at-home care.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and documented patient medical and dental histories.
- Sterilized dental equipment and examination rooms in accordance with ADA infection control policies.
- Coordinated one-on-one meetings with dental reps and ordering companies.
- Fabricated crowns or bridges using a CEREC machine from impressions taken by the dentist.
- Managed the seamless transfer of the dental clinic ownership, liaising with the ADA, Medicare, as well as organizing the setup of EFTPOS and HICAPS systems to ensure compliance and continuity of operations.
Dental Assistant/Dental Receptionist
Dental Care @ Berri
Berri, SA
10.2015 - 03.2017
- Shared responsibility for clinic ordering and maintaining inventory levels of all dental supplies used in day-to-day operations.
- Informing patients, family members, and caregivers of physician instructions and post-operative at-home care.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Documented patient records, with procedures performed and added notes to charts.
- Gathered and documented patient medical and dental histories.
- Sterilized dental equipment and examination rooms in accordance with infection control policies, as well as teaching staff.
- Processed goods and payments received using EFTPOS and HICAPS.
Education
Year 12 Completion -
Renmark High School
Renmark, SA01-2013
Skills
- Strong ability to communicate effectively with both staff and patients
- Time management
- Dedicated to enhancing skills and knowledge
- Teamwork
- Customer service focused
Timeline
Reception Administrator
National Periodontics
05.2021 - Current
Dental Assistant
Cumberland Dental
10.2019 - 04.2021
Dental Assistant
Straight Smile Centre
01.2019 - 10.2019
Dental Assistant/Front Desk Receptionist
Maylands Dental
03.2017 - 09.2018
Dental Assistant/Dental Receptionist
Dental Care @ Berri
10.2015 - 03.2017
Year 12 Completion -
Renmark High School
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