Jack Grainger
Leopold,VIC
Summary
Dynamic professional with a proven track record in fostering positive relationships and enhancing behavior change, notably at the Department of Justice and Community Safety. Skilled in interpersonal communication and organization, adept at creating supportive, therapeutic environments. Demonstrated ability to manage high-pressure situations, significantly improving engagement and support outcomes.
Overview
5
5
years of professional experience
Work History
Youth Justice Worker
Deparment of Justice and Community Safety
03.2024 - Current
- Provide daily care, supervision, safety and support to young people in a therapeutic environment that focuses on behaviour change.
- Support and engage young people with daily routines and structured activities including education.
- Foster positive relationships, model and reward pro-social behaviours and respond to challenging behaviours.
- Facilitate and co-facilitate programs and activities that support behaviour change.
- Contribute to case management and partner with the broader multidisciplinary workforce team and service providers.
Bottle Server
Matthews Liquor
12.2023 - 03.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep bottle shop compliant with regulations.
Store Assistant
Rebel Sport
12.2022 - 08.2023
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Greeted customers entering store and offered assistance with requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Store Assistant
Aldi
10.2021 - 10.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Greeted customers entering store and offered assistance with requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education Assistant
Department For Education
10.2019 - 12.2020
- Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Supervised students in common areas such as cafeteria, library and playground.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Participated in professional development opportunities and attended in-services and seminars.
Education
High School Diploma -
Glenunga International High School
Glenunga11.2017
Skills
- Interpersonal Communication
- Organization and Time Management
- Calm Under Pressure
- Time Management
Timeline
Youth Justice Worker
Deparment of Justice and Community Safety
03.2024 - Current
Bottle Server
Matthews Liquor
12.2023 - 03.2024
Store Assistant
Rebel Sport
12.2022 - 08.2023
Store Assistant
Aldi
10.2021 - 10.2022
Education Assistant
Department For Education
10.2019 - 12.2020
High School Diploma -
Glenunga International High School
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