Jack Hockey
Gladstone,QLD
Summary
Proven track record in enhancing customer satisfaction at Drakes Sun Valley, adept in billing adjustments and complaint handling. Excelled in maintaining a clean, organized environment, fostering team collaboration, and innovating service processes. Demonstrated exceptional cash handling and customer service skills, significantly improving service delivery and customer engagement.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Drakes Sun Valley
02.2024 - Current
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Maintained clean and organized work environment to maintain customer safety.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Education
Toolooa State High School
Gladstone, QLDSkills
- Cash Handling
- Complaint Handling
- Customer Service
- Billing Adjustments and Refunds
- Team Collaboration
Bmx Racing
Trained with a team working on improving skills and building relationships with other riders.
Timeline
Customer Service Assistant
Drakes Sun Valley
02.2024 - Current
Toolooa State High School
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