Jack Maiden
Glen Iris,VIC
Summary
Experienced Bar and Restaurant Manager with a strong background in high-volume venues. Expertise in venue marketing, floor operations, and team leadership. Adept at managing front-of-house service, coordinating with kitchen and bar teams, and ensuring a seamless dining and drinking experience. Confident communicator and hands-on leader with a proven ability to train staff, streamline operations, and exceed service and sales targets. Committed to delivering exceptional customer experiences, building guest loyalty, and maintaining a professional, welcoming atmosphere across both bar and restaurant settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Venue Manager
The Vineyard Restaurant
04.2023 - Current
- Managed daily operations of both restaurant and bar, ensuring smooth service and a high standard of customer experience
- Recruited, trained, and supervised staff across bar, floor, and security teams, fostering a motivated and professional environment
- Oversaw inventory control and supplier relationships for food and beverage, ensuring cost-effective stock management
- Coordinated closely with kitchen and bar teams to maintain consistent food and drink quality, speed, and presentation
- Handled cash flow, banking, and end-of-day reconciliation with accuracy and accountability
- Ensured full compliance with liquor licensing, food safety, and OH&S regulations
- Planned and executed events, promotions, and marketing initiatives to drive revenue and foot traffic
- Addressed customer feedback and service issues promptly to maintain a positive venue reputation
- Reported regularly to venue owners on performance, staff, and operational improvements
Bar and Restaurant Supervisor
The Duncombe Arms
05.2018 - 04.2023
- Supervised daily front-of-house operations across both restaurant and bar areas
- Led and motivated FOH staff to deliver exceptional customer service and maintain venue standards
- Managed staff scheduling, break coordination, and shift handovers to ensure smooth service flow
- Oversaw opening and closing procedures, including cash handling, till reconciliation, and reporting
- Maintained stock levels for bar and restaurant, including ordering, rotation, and inventory control
- Assisted in training new staff, providing ongoing coaching to support performance and development
- Collaborated with kitchen and bar teams to coordinate efficient service and timely food/drink delivery
- Handled customer feedback and complaints professionally to ensure guest satisfaction
- Supported event setup, private functions, and special promotions as needed
Head Waiter and Bartender
Alton Towers Hotel
05.2014 - 05.2018
- Led bar and waiting teams, coordinating staff schedules to ensure full coverage and smooth service during all shifts
- Developed and refined creative cocktail offerings in collaboration with the bar team to enhance the beverage menu
- Managed inventory and stock levels for both bar and floor operations, placing orders and controlling costs efficiently
- Conducted end-of-day cash handling, including accurate till reconciliation and financial reporting
- Provided hands-on leadership during busy service periods, maintaining high standards of customer service and operational consistency
- Demonstrated flexibility by stepping into both bar and floor service roles as needed, ensuring uninterrupted guest satisfaction
- Trained and mentored junior staff in both bar techniques and front-of-house service standards
Education
Bachelor Of Arts Film And TV Production -
Nottingham Trent University
Nottingham12.2013
Skills
- Complaint Handling
- Preparing Rosters
- Guest Experience
- Venue Operations
- Inventory control and record keeping
- Staff management
Certification
- Vic Responsible Service of Alcohol Certificate
Timeline
Venue Manager
The Vineyard Restaurant
04.2023 - Current
Bar and Restaurant Supervisor
The Duncombe Arms
05.2018 - 04.2023
Head Waiter and Bartender
Alton Towers Hotel
05.2014 - 05.2018
Bachelor Of Arts Film And TV Production -
Nottingham Trent University