Jack McCaughan
MACMASTERS BEACH,NSW
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. brings understanding of customer service roles and ability to learn and develop skills efficiently within fast-paced environments.
Overview
5
5
years of professional experience
Work History
Retail Team Member
MacPac
02.2023 - Current
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Operations Team Member
Bunnings Warehouse
07.2021 - 12.2022
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Ensured adherence to safety protocols within the workplace, reducing incidents of injuries or accidents significantly.
- Followed shipping and receiving procedures for goods and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
Operations Team Member
Coles Supermarket
08.2019 - 10.2021
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Championed company values among team members by leading through example in day-to-day operations.
- Managed inventory levels for optimal performance, reducing waste and improving stock turnover.
- Followed shipping and receiving procedures for goods and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Mechanical Engineering - Engineering (Pre-Engineering)
University of Tech Sydney
Sydney, NSW06.2028
Skills
- Store maintenance
- Cash Handling Accuracy
- Problem-Solving
- Reliability and punctuality
- Customer Service
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Creative Thinking
- Sales proficiency
- Complaint Handling
Timeline
Retail Team Member
MacPac
02.2023 - Current
Operations Team Member
Bunnings Warehouse
07.2021 - 12.2022
Operations Team Member
Coles Supermarket
08.2019 - 10.2021
Bachelor of Mechanical Engineering - Engineering (Pre-Engineering)
University of Tech Sydney
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