Jack Nienow
St Kilda,Victoria
Summary
Dynamic professional based in Melbourne on a working holiday visa (417) (expiry 18/02/2027), available for immediate employment. Strong communication skills and proactive problem-solving abilities drive success in fast-paced environments. Meticulous attention to detail and commitment to outstanding customer service enhance overall performance. Collaborative mindset and strong interpersonal skills contribute to a solid work ethic.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
IPS Pharma
Molesey, Surrey
2024.12 - 2025.05
- Assisted in processing and managing customer orders.
- Supported communication with manufacturing for timely order acknowledgement and receipt confirmation.
- Helped customers with queries regarding order status and updates.
- Worked closely with suppliers and shipping companies to ensure supply line efficiency
Seasonal Warehouse Assistant
Ashleigh and Burwood
Molesey, Surrey
2024.11 - 2024.12
- Adjusted work hours and roles to align with business requirements.
- Assisted in consistently meeting targets through diligent efforts.
- Embraced additional responsibilities, showcasing adaptability and dedication.
- Integrated swiftly into new teams and environments.
- Packed orders with precision to mitigate transit damage.
Marketing and Events Coordinator
Kohler Mira Ltd
Cheltenham, Gloucestershire
2022.08 - 2023.09
- Assisted in planning and executing 160 corporate events and meetings.
- Facilitated communication between stakeholders to ensure timelines were met.
- Collaborated with clients to develop experiences that aligned with sustainability targets.
- Managed audio/visual technology to enhance content delivery during events.
- Set up event displays according to client specifications.
- Coordinated with colleagues to streamline administrative processes and improve workflow.
- Prioritised tasks to optimise time and resources.
Retail Sales Associate
John Lewis & Partners
Bristol
2021.11 - 2021.12
- Engaged customers during peak Christmas period to support enhanced in-store experiences.
- Developed skills in sales and customer service.
- Assisted in resolving customer complaints and issues using problem-solving techniques.
- Operated cash registers accurately and processed cash and card transactions.
Residential Tutor
Townsville Grammar School
Queensland, Australia
2020.01 - 2020.09
- Responsible for students in Years 7-12 in the day school and boarding house, managing activities, coaching sports and mentoring.
- Worked in a diverse community of staff and students during a time of uncertainty, during the pandemic.
- Coached school rowing squads, drawing on 5 years of previous club and school rowing experience.
- Developed my adaptability, resilience, teamwork and communication skills.
Lifeguard
Nuffield Health
Surbiton, Surrey
2019.09 - 2020.01
- Monitored swimmers closely and provided support in responding to risks and concerns.
- Assisted in managing emergency scenarios effectively.
- Developed rapport with customers to foster feelings of safety and trust.
Education
Bachelor of Arts - Business Management with Marketing
University of The West of England
Bristol 2020.09 - 2024.07
A-Levels -
Shiplake College
Henley-on-Thames 2017.09 - 2019.07
GCSEs -
Ardingly College
Ardingly 2014.09 - 2017.07
Skills
- Communication skills
- Problem-solving mindset
- Adaptability and flexibility
- Interpersonal skills
- Team collaboration
- Attention to detail
- Customer service expertise
- Strong work ethic
- Software proficiency: Mac OS, Microsoft Office, Canva
Affiliations
- Field hockey (Club, School and University)
- Downhill skiing
- Rowing (Club and School)
Certification
- Full UK Driving License
References
References available upon request.
Timeline
Customer Service Advisor
IPS Pharma
2024.12 - 2025.05
Seasonal Warehouse Assistant
Ashleigh and Burwood
2024.11 - 2024.12
Marketing and Events Coordinator
Kohler Mira Ltd
2022.08 - 2023.09
Retail Sales Associate
John Lewis & Partners
2021.11 - 2021.12
Bachelor of Arts - Business Management with Marketing
University of The West of England
2020.09 - 2024.07
Residential Tutor
Townsville Grammar School
2020.01 - 2020.09
Lifeguard
Nuffield Health
2019.09 - 2020.01
A-Levels -
Shiplake College
2017.09 - 2019.07
GCSEs -
Ardingly College
2014.09 - 2017.07