Jack Oborne
Townsville
Summary
Dynamic Night Fill Manager at Woolworths Group with proven expertise in team leadership and customer service. Enhanced operational efficiency through effective task delegation and complex problem-solving. Recognized for developing risk management plans that minimized disruptions, while fostering a motivated workforce committed to high-quality service delivery.
Overview
10
10
years of professional experience
Work History
Night Fill Manager
Woolworths Group
10.2023 - 09.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Department Manager
Big W
10.2021 - 10.2023
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Enhanced department efficiency by streamlining processes and implementing new organizational strategies.
- Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
Disability Support Worker
Quality Living Support Services
11.2021 - 05.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Chef
Queensland Venue Co
01.2016 - 10.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
Education
Certificate - Horticulture
Pimlico Tafe
Townsville, QLD01-2010
High School Diploma -
Pimlico High School
Townsville12-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Task delegation
- Policy implementation
- Safety procedures
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
Timeline
Night Fill Manager
Woolworths Group
10.2023 - 09.2025
Disability Support Worker
Quality Living Support Services
11.2021 - 05.2022
Assistant Department Manager
Big W
10.2021 - 10.2023
Chef
Queensland Venue Co
01.2016 - 10.2021
Certificate - Horticulture
Pimlico Tafe
High School Diploma -
Pimlico High School
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