Jack O'Dempsey
Bank Manager, Westpac & St George (Co-Location)
Brisbane,QLD
Summary
Collaborative leader with a passion for leadership that delivers strong growth & customer outcomes delivered through exceptional strategic-thinking and business culture standards. Proven to build and maintain relationships with a diverse range of stakeholders in dynamic, fast-paced settings to achieve organisational objectives and operational efficiencies.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Bank Manager, Westpac & St George (Co-Location)
Westpac Group
06.2023 - Current
- Led the merger of the Westpac North Lakes & St George North Lakes team to open the 2nd Multi-Branded Co-Location Branch in Queensland.
- Strategic & proactive leadership to ensure positive outcomes for the team and customers of Westpac & St George during & post-delivery.
- Strong balance sheet performance & customer growth in the first 12 months above expectations.
- Strong team culture scores received through OHI surveys after a period of significant change.
- Achieved 100% in the first Business Monitoring Assessment post-merger, reflective of embedded and effective operational & risk standards.
- The delivery of the North Lakes Co-Location has continuously been used used as an example of best practice for subsequent branch co-locations by the Operations & Effectiveness Team nationally.
Bank Manager
Westpac Group
03.2017 - 06.2023
- Successfully managed 5 branches across Brisbane North to achieve balance sheet growth & customer service outcomes
- Developed and implemented a Bank Manager Development Program for QLD to address capability gaps for new-to-role People Leaders. The program has been run successfully each year since 2021.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Led the Sunshine Coast Wide-Bay region as Acting Regional General Manager in 2022/2023, leading & supporting the Bank Managers of 17 branches from Strathpine to Bundaberg.
Personal Banker Premium
Westpac
08.2015 - 03.2017
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Assistant Private Banker
Bank of Queensland
02.2016 - 03.2016
- My role was to provide responsive and exemplary customer service to High Net Worth clients in a private banking portfolio.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Personal Banker Generalist
Westpac
11.2013 - 07.2015
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Teller
Westpac
06.2011 - 11.2013
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Bachelor of Business/Commerce -
University of Southern Queensland
04.2001 -
Certificate of Executive Management & Development -
University of New South Wales
04.2001 -
Westpac Leadership Excellence -
University of New South Wales
04.2001 -
Commissioner of Declarations (Queensland)
01.2015
Certificate IV in Banking Services -
Westpac
04.2001 -
Certificate III in Financial Services -
Westpac
04.2001 -
High School Education - undefined
St. Teresa's Catholic College
01.2005 - 04.2009
Skills
- Strategic Planning
- Data Analysis
- Process Improvement
- Sales Leadership
- Effective Communication
- Operations Management
- Relationship building and management
- Change Management
Accomplishments
- Led the amalgamation and delivery of QLD's 2nd Co-Location (Westpac & St George). This was later identified and used as best practice by Operations & Effectiveness for future Co-Location sites nationally.
- GM2 Leadership experience leading the Retail Network from Bundaberg to Chermside ($18.4B Balance Sheet)
- Operations Manager experience in QLD State Operations (Consumer & Home Lending) supporting GM2's, 98 Branches & 800+ employees
- Conceived & led the design and implementation of the first QLD Bank Manager Program to support capability deficiencies in new-to-role People Leaders. The program has been facilitated annually 2021 - 2024.
- Consumer & Business Banking Annual Award 2023.
Timeline
Bank Manager, Westpac & St George (Co-Location)
Westpac Group
06.2023 - Current
Bank Manager
Westpac Group
03.2017 - 06.2023
Assistant Private Banker
Bank of Queensland
02.2016 - 03.2016
Personal Banker Premium
Westpac
08.2015 - 03.2017
Personal Banker Generalist
Westpac
11.2013 - 07.2015
Teller
Westpac
06.2011 - 11.2013
High School Education - undefined
St. Teresa's Catholic College
01.2005 - 04.2009
Bachelor of Business/Commerce -
University of Southern Queensland
04.2001 -
Certificate of Executive Management & Development -
University of New South Wales
04.2001 -
Westpac Leadership Excellence -
University of New South Wales
04.2001 -
Certificate IV in Banking Services -
Westpac
04.2001 -
Certificate III in Financial Services -
Westpac
04.2001 -
Commissioner of Declarations (Queensland)
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