Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sreeja Pillai

Woollahra,Australia

Summary

Client-focused Delivery Manager with 19 years of global working experience in Banking and Financial Services Industry with hands on experience in Project/Program Management and Organizational level Agile Transformation. I have created, scaled and optimized delivery functions by focusing on key business objectives, building fit to purpose teams and adapting to lessons learnt. I have led technical teams, programs and portfolio on a technology landscape that entailed - Data Warehouse, Mainframes, .NET and Java. As a Portfolio Delivery Manager I owned end to end IT Delivery (Change and Run) and Customer Engagement in the Westpac Institutional Banking - Payments Domain. As a trusted partner to the Head of Technology, I have successfully implemented initiatives for productivity improvements and cost optimizations across Change and Run functions of the Bank which in turn resulted in a 40% increase in revenue and 30% increase in business volume.

Overview

21
21
years of professional experience
1
1
Certification

Work History

PORTFOLIO DELIVERY MANAGER - WESTPAC

INFOSYS LTD
NSW, AUSTRALIA
08.2021 - 02.2024
  • Orchestrated the strategic alignment and optimization of Payments portfolio, resulting in a demonstrable enhancement of organizational efficiency and effectiveness
  • Spearheaded a team of project managers and technology leads across Westpac's New Payments Platform and High Value Payments subdomains, in seamlessly delivering strategic payments initiatives like Pay To, ISO20022 and Fusion GPP transformation among others
  • Through meticulous analysis, innovative solutions, automation and agile implementation, achieved substantial growth, solidifying the organization's competitive position and driving tangible business success, resulting in a remarkable 40% increase in revenue generation and 30% increase in volume
  • Successfully implemented productivity improvement and cost optimisation initiatives showcasing adept strategic planning and execution capabilities resulting in new growth opportunities - repeat business valued at 12 Million AUD
  • Championed Supplier Governance reporting for the domain, ensuring adherence to stringent risk management protocol and mitigating potential delivery and operational risks
  • Led quality and strategic WBC initiatives at the domain level like Shift Left, DevOps, automation, offshoring- distributed agile squads, SLA adherence among others.

AGILE PROJECT MANAGER - CORPORATE TECHNOLOGY

FIDELITY BUSINESS SERVICES INDIA LTD
INDIA & UNITED STATES OF AMERICA
01.2018 - 03.2021
  • Designed and implemented customized work intake process that enabled leadership across technology, business and program management teams to invest on initiatives with tangible ROI
  • Successfully attained a 10% enhancement in throughput despite of several technology landscape changes through adoption of automation across system and integration testing and embracing DevOps practices in improving deployment frequencies and hence the time to market
  • Successfully transformed legacy waterfall delivery model to Hybrid Agile model resulting in formation of 7 high performing distributed agile squads that delivered to key milestones for the multi year data modernization road-map for EDW of corporate technology group
  • Early delivery of pain projects as a result of new ways of working, fetched critical acclaim from business users.

PROGRAM MANAGER - TRANSUNION

CAPGEMINI TECHNOLOGY SERVICES
INDIA
04.2015 - 11.2017
  • Program Managed delivery excellence initiative that entailed Gap Analysis & Identifying inefficiencies by reviewing Business and Delivery workflows and conducting brainstorming sessions between different stakeholders from Business, Delivery - Change/Run and Third-Party Data Centre
  • Successfully carved out an inventory of pain points and implemented initiatives to address aspects of people process and tools in overall Delivery and Business function
  • Spearheaded Fastrack Festive readiness program for Application Maintenance area that resulted in 100% system and Service availability, highest number of applications processed, improved application response time and zero client escalations
  • Success of the delivery excellence initiative led to Transunion surpassing their customer satisfaction and retention goals and in turn paved new business path-way for Capgemini ( 2 squads provisioned for critical fraud suite project )

PROJECT MANAGER - FIRST DATA, LAC

CAPGEMINI TECHNOLOGY SERVICES
INDIA
07.2014 - 03.2015
  • Managed discovery phase through migration of legacy systems to VisionPlus
  • Created techno-functional Questionnaire, performed GAP Analysis for major cards functionality, developed Business Case
  • Conducted Demo on Cards functionalities to Business Users
  • Played key role in transition of client from existing vendor to current organization
  • Instrumental in the recruitment, selection and training of team members, resulting in the increase in the headcount from 2 to 20.

MATERNITY LEAVE

CAPGEMINI TECHNOLOGY SERVICES
INDIA
11.2013 - 06.2014

PROJECT LEAD - FIRST DATA, LAC

CAPGEMINI TECHNOLOGY SERVICES
INDIA
01.2011 - 11.2013
  • Developed an operational framework and established batch support team spanning multiple locations to facilitate L1/L2/L3, supporting multiple end clients of First data
  • Spearheaded Best practice implementation and on job training to support associates
  • Created several SOP and other process documentation for the team and stakeholders
  • Strategized and delivered run initiatives: e.g
  • Cycle time reduction, recurring failure analysis
  • Implemented creation and usage of KEDB resulting in tangible effort and hence cost savings
  • Provide permanent resolution to recurring abends, facilitating effort savings and contributing to stable environment
  • Delivered major and minor enhancements as a part of BAU work
  • Served as a single Point of contact for supporting system testing and UAT testing.

PROJECT LEAD - FIRST DATA , EMEA

CAPGEMINI TECHNOLOGY SERVICES
INDIA & UNITED KINGDOM
11.2008 - 12.2010
  • Played key role in integration of Rainbow Migration Program, managing personal accounts module - Payments, Fees functionalities
  • Played key role in transition of client from existing vendor to current organization
  • Instrumental in the recruitment, selection and training of team members, resulting in the increase in the headcount from 5 to 27 (including Offshore and Onshore)in one year timeframe
  • Conducted skill enhancement training in mentoring newly onboarded team members
  • Spearheaded SLA review discussions with customer
  • Served as a single point of contact between Business and Tech teams across onshore and offshore
  • Designed & implemented Cards Batch operations Estimation Tool
  • Identified & implemented actions for cost reduction opportunities.

PROGRAM ANALYST - FIRST DATA, EMEA

CAPGEMINI TECHNOLOGY SERVICES
INDIA
09.2007 - 10.2008
  • Analyze functionalities for enhancements in the release and retrofitting the EMEA custom code into the 8.24 base codes as part of the upgrade impacting major subsystems like CMS, FAS, ITS etc
  • Coding Conversion programs for impacted files
  • Support SIT, UAT and post warranty phases of the release
  • Defect Resolution
  • Providing Implementation & support plan for Prod installation
  • Delivering on to enhancements - both major and minor releases.

PROGRAM ANALYST-HSBC-CREDIT CARD SERVICES

CAPGEMINI TECHNOLOGY SERVICES
INDIA
04.2005 - 08.2007
  • Being a part of Integration and Application Services Business Unit in Credit Card Services, that developed financial applications used by 40 million credit card users in North America, analyzed, designed the Technical/Functional flow and also Implemented the launch of a New platform for Co-branded cards
  • Implemented changes to launch new Flexible Earnings card, that allowed higher flexibility of interest rates and reward points for the card holder
  • Was part of the team working on the Memo Redesign project, which improved the workflow used for processing credit card memos
  • The number of database tables was reduced from 4 to 3, making online access of memos faster.

ELECTRICAL ENGINEER

GRAPHITE INDIA LTD & GAUSS ELECTROMAGNETICS LTD
INDIA
06.2003 - 11.2004
  • As a fresh engineering graduate, set up testing lab for a budding start-up - Gauss Electromagnetics Ltd, that manufactured transformers for varied electrical devices
  • Based on testing results, optimized manufacturing processes to aid better quality and minimize quality/testing rejections of end product
  • Optimized transformer performance by leveraging test results and implementing design changes, that resulted in new business opportunity for my organization
  • Worked as a maintenance engineer at Graphite India Ltd from 2004 through 2005.

Education

Bachelor of Engineering -

University of Pune
01-2003

Skills

  • STRATEGIC PLANNING
  • CUSTOMER ADVOCACY
  • RISK MANAGEMENT
  • BUDGETING AND FINANCIAL MANAGEMENT
  • CHANGE MANAGEMENT
  • STAKEHOLDER MANAGEMENT
  • TALENT MANAGEMENT
  • PROJECT MANAGEMENT TOOLS - JIRA, CONFLUENCE,
  • SHAREPOINT
  • WORKLOAD AUTOMATION TOOL - CONTROL M, CA7
  • DATABASE - DB2, VSAM
  • VERSION CONTROL TOOL - CHANGEMAN, ENDEVOR
  • LANGUAGES - COBOL, JCL

Certification

  • PRINCE2 Agile Foundation and Practitioner
  • ISO20000 Lead Auditor
  • ITIL v3
  • Vision Plus BASE 1 & BASE 2
  • Scaled Agilist SA4.0
  • Agile certified professional - Agile Coaching
  • Certified Scrum Master

Languages

English
Full Professional

Timeline

PORTFOLIO DELIVERY MANAGER - WESTPAC

INFOSYS LTD
08.2021 - 02.2024

AGILE PROJECT MANAGER - CORPORATE TECHNOLOGY

FIDELITY BUSINESS SERVICES INDIA LTD
01.2018 - 03.2021

PROGRAM MANAGER - TRANSUNION

CAPGEMINI TECHNOLOGY SERVICES
04.2015 - 11.2017

PROJECT MANAGER - FIRST DATA, LAC

CAPGEMINI TECHNOLOGY SERVICES
07.2014 - 03.2015

MATERNITY LEAVE

CAPGEMINI TECHNOLOGY SERVICES
11.2013 - 06.2014

PROJECT LEAD - FIRST DATA, LAC

CAPGEMINI TECHNOLOGY SERVICES
01.2011 - 11.2013

PROJECT LEAD - FIRST DATA , EMEA

CAPGEMINI TECHNOLOGY SERVICES
11.2008 - 12.2010

PROGRAM ANALYST - FIRST DATA, EMEA

CAPGEMINI TECHNOLOGY SERVICES
09.2007 - 10.2008

PROGRAM ANALYST-HSBC-CREDIT CARD SERVICES

CAPGEMINI TECHNOLOGY SERVICES
04.2005 - 08.2007

ELECTRICAL ENGINEER

GRAPHITE INDIA LTD & GAUSS ELECTROMAGNETICS LTD
06.2003 - 11.2004

Bachelor of Engineering -

University of Pune

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