JACK O'SHEA
Summary
Strategic Account Manager with expertise in building and nurturing client relationships. Understands client needs, delivers tailored solutions, and identifies upselling opportunities to drive revenue growth. Excels in communication, negotiation, and problem-solving, fostering long-term partnerships that enhance customer satisfaction and contribute to business success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Venue Manager
Narrabeen Sands Hotel
Narrabeen, Australia
04.2024 - Current
- Managed cash flows and resolved conflicts while fostering positive relationships with staff and customers, honing skills in client relationship management and negotiation.
- Built strong rapport with diverse customers through attentive service and personalized interactions, enhancing customer satisfaction and loyalty.
- Monitored customer feedback and adapted approach to meet individual needs, strengthening trust and repeat business.
- Upsold menu items, drinks, and promotions by actively listening to customer preferences and recommending suitable options, enhancing overall sales.
- Encouraged customers to try new products and specials through persuasive communication, directly boosting sales revenue.
Bar & Gaming Attendant
The Beach Club Collaroy
Collaroy, Australia
03.2021 - 12.2023
- Managed bar gaming operations, ensuring compliance with regulations and policies.
- Provided attentive, personalized customer care in high-pressure gaming environment, enhancing client satisfaction and understanding of client needs.
- Resolved customer inquiries and issues promptly, showcasing problem-solving abilities and commitment to service excellence in client relationship management.
- Assisted patrons with gaming inquiries and offered product recommendations.
- Provided exceptional customer service in a vibrant beachside atmosphere.
Dry Cleaning Assistant (Vacation Work)
Little's Dry Cleaners
Warringah Mall, Australia
01.2016 - 09.2016
- Oversaw folding, maintenance, and organized storage of garments to ensure readiness for customer pickup.
- Operated machinery and coordinated deliveries and pickups to enhance workflow efficiency.
Education
Bachelor of Commerce - Economics
Macquarie University
Sydney, NSW10-2024
Higher School Certificate -
Mater Maria College
Sydney, NSW11-2018
Skills
- Client Relationship Management
- Sales techniques
- Account Planning
- Market strategy
- Data reporting
- Team leadership
- Conflict resolution
- Time management
- Communication negotiation
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Hobbies and Interests
- Travel and outdoor adventures
- Rock climbing, snowboarding, football, basketball
Extracurricular Activities
Participant in Beach2Beach Fun Run 2022 & 2023, Participant in Head Above Water Charity Swim 2023 & 2024, and Captain of soccer team
Timeline
Venue Manager
Narrabeen Sands Hotel
04.2024 - Current
Bar & Gaming Attendant
The Beach Club Collaroy
03.2021 - 12.2023
Dry Cleaning Assistant (Vacation Work)
Little's Dry Cleaners
01.2016 - 09.2016
Bachelor of Commerce - Economics
Macquarie University
Higher School Certificate -
Mater Maria College