Jack Pan
Doncaster East,VIC
Summary
Dedicated and hardworking University Student seeking employment to provide a rich and thorough skill set to customers and businesses. Resourceful and adaptable, with experience in busy and stressful environments, able to consistently achieve goals and objectives. A highly motivated and friendly individual who strives to combine a passion for building positive & memorable rapport with great customer service.
Overview
4
4
years of professional experience
Work History
Parcel Sorter (Seasonal)
Australian Post
11.2023 - 01.2024
- Enhanced parcel sorting efficiency by implementing a streamlined organizational system.
- Reduced misplaced packages by meticulously checking labels and destinations.
- Ensured timely deliveries by swiftly and accurately sorting parcels according to priority levels.
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
Retail Sales Assistant
Cotton On Group
11.2021 - 11.2022
- Handled 100+ customer greetings and enquiries daily
- Determined ideal products for customers through strong communication skills and high-level product knowledge
- Built customer loyalty through fostering stronger relationships
- Stocked merchandise, clearly labelling items, and arranging according to size and/or colour.
Front Desk Associate
CityLifestyle Accommodation
11.2019 - 03.2021
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Skills
- Customer Service and rapport building with customers
- Communication to ensure all interactions are efficient and streamline
- Adaptability to changes in fast-paced environments
- Teamwork with colleagues to complete set goals
References
- Jackel Lo, Sea Blue Fish n' Grill - Manager, jackello426@gmail.com, 0426088723
- Mike Tan, CityLifestyle Accommodation - Owner, Mike@citylifestyle.com, 0406638899
Languages
Chinese (Mandarin)
Limited Working
Timeline
Parcel Sorter (Seasonal)
Australian Post
11.2023 - 01.2024
Retail Sales Assistant
Cotton On Group
11.2021 - 11.2022
Front Desk Associate
CityLifestyle Accommodation
11.2019 - 03.2021
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