Summary
Work History
Education
Skills
Timeline
Generic

Jackie Matoka

Inverell

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment, process payment and complete orders. Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing customer service.

Work History

Customer Service Assistant

Hungry Jacks
02.2022 - 04.2022
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Delivered prompt service to prioritize customer needs.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customers inquiries with service and delivery.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

No Degree - Year 9 - High-School

Macintyre High School
Inverell, NSW
12.2023

Skills

  • Strong communicator with excellent organizational and time management skills
  • Multitasking
  • Organized
  • Prioritization
  • Problem solving adaptability
  • Cash Handling
  • Quality service
  • Active listening
  • Effective communication
  • Relationship building
  • Active learning
  • Positive attitude & well mannered
  • Reliability and transport to & from work

Timeline

Customer Service Assistant

Hungry Jacks
02.2022 - 04.2022

No Degree - Year 9 - High-School

Macintyre High School
Jackie Matoka