Jackson Wynne
Summary
Friendly Liquor Store Manager offering 5 years' experience in shipment receiving and processing. Focused and adept at helping customer locate products while providing knowledge recommendations, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
12
12
years of professional experience
Work History
Liquor Store Manager
Liquorland
11.2018 - Current
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
Basketball Coach
Craigieburn Eagles Basketball Association
01.2012 - 12.2018
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Roller Shutter Installer
Fathers Apprentice
01.2017 - 12.2017
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to installation
Education
High School Diploma -
Seda College
Melbourne, VIC12.2018
Skills
- Liquor Law Compliance
- Team Leadership
- Order Management
- Customer Service
- Cash Handling
- Time Management
- Staff Training
- Staff Management
Timeline
Liquor Store Manager
Liquorland
11.2018 - Current
Roller Shutter Installer
Fathers Apprentice
01.2017 - 12.2017
Basketball Coach
Craigieburn Eagles Basketball Association
01.2012 - 12.2018
High School Diploma -
Seda College
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