Zexi Zhang
Maylands,WA
Summary
A calm and empathetic approach to every interactions, has led me to a successful de-escalation of complex issues. Having worked in both government agency and private sector, has exposed me to working with a vastly different clientele. Tailoring and satisfying the needs and concerns of customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Police Constable
Western Australia Police
Perth Metropolitan Region
05.2022 - Current
- Enhanced public safety by conducting regular patrols and responding to emergency calls.
- Investigation and incident management of criminal offences against WA legislation.
- Effectively handles and resolves sensitive, complex and demanding customer issues in a timely and efficient manner.
- Risk management. E.g. de-escalating challenging situations.
- Deliver exceptional customer service, to ensure safety and satisfy the needs of members of the public.
Army Infantry
Australian Defence Force
NSW, WA, NT Australia
07.2016 - 05.2022
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with federal and state agencies, by providing support to emergency incidents (E.g. COVID-19).
Food and Beverage Attendant
Broadspectrum
Various Australian Defence Bases, WA
06.2019 - 01.2020
- Monitored food and beverage supplies, assisting with restocking when needed.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Trained new staff members on company policies and procedures.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Education
Diploma of Policing -
Western Australia Police Academy
Joondalup, WA05.2024
Skills
- Multilingual (Chinese and English)
- Report Writing
- Integrity and Honesty
- Public Safety
- Compassionate and empathetic
- Good observation
- Emergency Response
- Decision-making
Certification
- First Aid certificate
- RSA
- Negative Vetting 1 (NV1) security clearance
Timeline
Police Constable
Western Australia Police
05.2022 - Current
Food and Beverage Attendant
Broadspectrum
06.2019 - 01.2020
Army Infantry
Australian Defence Force
07.2016 - 05.2022
Diploma of Policing -
Western Australia Police Academy