JACOB ARDAYFIO
LIVERPOOL,NSW
Summary
With over the years of professional experience as an IT Support Technician, I hold a CompTIA A+ certification and I am currently pursuing the CompTIA Network+ certification. My expertise lies in organizational development through staff training, and I thrive in team environments, dedicated to achieving organisational goals and fostering motivation among team members. I am adept at software installations (Microsoft & Apple), hard drive wiping, computer repairs and upgrades, hardware installation, and desktop unlocking as part of my daily responsibilities.
I am seeking opportunities for organizational development and staff training in the Information Technology Networking (ICT) sector. My background includes installing, maintaining, and repairing systems and components, ensuring equipment safety and performance through meticulous inspections and corrections. I am known for my reliability, professionalism, and hands-on experience in monitoring and servicing systems with strong troubleshooting abilities.
As a dedicated and dependable professional, I bring strong technical abilities, problem-solving skills, and the capacity to manage projects and collaborate effectively with teams. I am committed to continuous learning and staying abreast of industry trends to drive organizational success. With a results-oriented approach, I leverage analytical thinking and creativity to deliver impactful solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
1st IT Support Technician
AUSTRALASIAN P.C DISTRIBUTIONS
SYDNEY
01.2018 - Current
- SOE Deployment, HDD wiping, Testing
- PC's, mobiles, tablets, Logistics: Order preparation, Stock inspection, Registration of new Laptops, Stock, RF scanning of items, Packing and Receiving
- Deployment of New Printers and other Technology Installation of Hardware, Printer and peripherals Windows 10 Imaging, Building PC's, and Imaging Laptop with SCCM Laptop, Desktops Troubleshooting and Repair Hard Drive Wiping both Microsoft & Apple BIOS Upgrades and Configurations Registrations, Picking & Packing Query and Report on Stocks Stock Level Reporting Onsite wipe and projects Test Re-deployed Assets
- Configure Routers and Switches Testing Phones (iOS & Android)
Help Desk & IT Support
DATAMAKER Pty Ltd
01.2016 - 01.2017
- Imaging, deployment and relocation of desktops, laptops, monitors and other end user computing devices
- Physical handling of all IT related equipment for installation, connection, deployment, relocation and disposal will be required
- Follow processes to document, build and configure devices Perform troubleshooting and resolution of issues both during build process and post deployment under instruction of team lead.
Direction of Communication
OASIS MONEY TRANSFER FINANCIAL SERVICES.
01.2015 - 01.2016
- Trained Agents & Communicated with Stakeholders on behalf of the Company.
Production Direction
JAABALINK COMMUNICATIONS LTD.
01.2014 - 01.2015
- Provide quality communication services to individuals, government agencies, NGOs, disadvantaged communities & development partners
- Audio/Video Documentaries, PR, MC & Advertising services, social campaigns, advocacy, media training, language translation, seminar facilitation; corporate branding; media monitoring workshop and conference.
Technical Support Engineer
COX PURTELL STAFFING SERVICES
01.2013 - 01.2014
- Resolve complex technical problems for partners and clients
- Build expertise in technical support field
- Address daily technical issues with software and platform for customers
- Debug JavaScript code and improve custom code.
Help Desk | IT Support
CENTRIX SOLUTIONS
01.2013 - 01.2013
- Reporting to the IT Support Manager Providing critical end user IT support (Level 1 and Level 2 support) to the organization's staff members
- Act as the first point of contact for IT incidents and service requests arising from daily operations
- Troubleshoot and problem resolve software and hardware issues, including PC's, Mobile Device Management, and a range of Office Applications, general hardware and some infrastructure and applications support
- BAU/Operational tasks with some project involvement such as automation and network connectivity.
Education
CompTIA A+ Certificate -
01.2023
Digital Transformation + Mini-MBA Program Certificate, Int. business Management Institute -
01.2023
Degree of Mass Communications, Buckinghamshire New University -
01.2012
Diploma of Telecom Engineering, Milcom Training -
01.2000
CompTIA Network+ Certificate (Currently studying) -
CompTIA Security + Certificate (Currently studying) -
Skills
- Operating Manual / Electronic Pallet Jacks
- Sap App Development
- Corel Draw
- Video Editing (Adobe Premier, Final Cut Pro, Cubage, iMovie, Ulnae)
- Windows And Mac OS
- MS Office (Word, Excel, PowerPoint, Access, Publisher)
- Sound Editing (Adobe Cool Edit Pro, Linux and Mobile OS
- Hardware and Network Troubleshooting
- Install and Configuration Across Devices
- Follow OH&S Procedures
- Understand Workplace Safety
- Project Development
- Research and Report Writing
- Information Technology Networking
- System Troubleshooting
- Customer Service
- Maintenance and repairs
- Team Training
- Network Administration
- Troubleshooting
- Operation Monitoring
- Hardware Installation
- Quality Control
- Troubleshooting and diagnosis
- Routine Inspections
Additional Education
- Essential Management Skills, Mini-MBA Program Certificate, Int. business Management Institute, 2023
- Marketing and Communications, Mini-MBA Program Certificate, Int. business Management Institute, 2023
- Economics and International Business, Mini-MBA Program Certification. Int. business Management Institute, 2023
- Finance and Accounting, Mini-MBA Program Certificate, Int. business Management Institute, 2023
- Human Resource Management, Mini-MBA Program Certificate, Int. business Management Institute, 2023
- Strategy and Operations, Mini-MBA Program Certificate, Int. business Management Institute, 2023
References
Upon request
Languages
English
Full Professional
Certification
- CMRT - Certified Maintenance and Reliability Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
Over 8 years of professional experience as an IT Support Technician, driven by integrity and innovative
thinking. Having specific expertise in organisational development via staff training, I enjoy
working within a team and contributing to achieving organisational goals; all while building the team
motivation level of any workplace I am in. Leaving a legacy of improved quality of service wherever I
work. I have completed the CompTIA A+ certification and currently studying the CompTIA Network+.
Software installations (Microsoft & Apple), hard drive wiping, repairs, upgrading computers,
hardware installation, and desktop unlocking are all a part of my day-to-day tasks. I am seeking
opportunities in organisational development and staff training in the Information Technology
Networking (ICT) section
Work Preference
Work Type
Contract WorkPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
1st IT Support Technician
AUSTRALASIAN P.C DISTRIBUTIONS
01.2018 - Current
Help Desk & IT Support
DATAMAKER Pty Ltd
01.2016 - 01.2017
Direction of Communication
OASIS MONEY TRANSFER FINANCIAL SERVICES.
01.2015 - 01.2016
Production Direction
JAABALINK COMMUNICATIONS LTD.
01.2014 - 01.2015
Technical Support Engineer
COX PURTELL STAFFING SERVICES
01.2013 - 01.2014
Help Desk | IT Support
CENTRIX SOLUTIONS
01.2013 - 01.2013
CompTIA A+ Certificate -
Digital Transformation + Mini-MBA Program Certificate, Int. business Management Institute -
Degree of Mass Communications, Buckinghamshire New University -
Diploma of Telecom Engineering, Milcom Training -
CompTIA Network+ Certificate (Currently studying) -
CompTIA Security + Certificate (Currently studying) -
Similar Profiles
JACOB ARDAYFIOJACOB ARDAYFIO
1st IT Support Technician at AUSTRALASIAN P.C DISTRIBUTIONS1st IT Support Technician at AUSTRALASIAN P.C DISTRIBUTIONS
France Rose Angel Kayle LiqueFrance Rose Angel Kayle Lique
SEO Analyst - Digital Marketing at Australasian Digital MarketingSEO Analyst - Digital Marketing at Australasian Digital Marketing
Brittany HayBrittany Hay
Relationship Manager, Industry Relations and Partnerships at The Australasian Institute of Mining & Metallurgy (AusIMM)Relationship Manager, Industry Relations and Partnerships at The Australasian Institute of Mining & Metallurgy (AusIMM)
David JosevicDavid Josevic
Sales Associate at Woolworths MoorebankSales Associate at Woolworths Moorebank
Rejoyce MadoroRejoyce Madoro
Youth Worker at Marist 180Youth Worker at Marist 180