Jacob Baxter
Delacombe
Summary
Motivational Personal Fitness Trainer capable of assisting clients of all ages in reaching their Personal health and fitness goals. Skilled in ensuring proper form while practicing exercises. Accomplished in leading group fitness classes
Overview
12
12
years of professional experience
Work History
Logistics Officer
Department of Health and Aged Care
03.2023 - Current
- Supervised logistics functions and operations.
- Streamlined logistics operations by implementing efficient processes and procedures.
- Managed inventory stocktake processes
- Fostered a culture of continuous improvement within the logistics team by encouraging open feedback and collaboration on innovative solutions to operational challenges.
- Managed Inbound vaccine management processes
- Streamlined logistics operations by implementing efficient inventory management systems and procedures.
Customer Service Officer
Department Of Human Services
02.2018 - 03.2023
- Handled all customer questions and issues in a gracious manner and in accordance with company policies.
- Answered customer questions regarding benefits and entitlements
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Liaised with customers, management and peers to meet customer needs.
- Answered customer telephone calls promptly and in an appropriate manner.
- Assisted customers with prompt and polite support via telephone.
- Documented all customer inquiries and comments thoroughly and quickly.
Head Coach
CB Training Centre
06.2016 - 02.2022
- Taught a range of Weightlifting specific skills in a clear, safe manner.
- ordered equipment, supplies and uniforms.
- Wrote Programs for Groups and Individuals including Masters and Junior and Youth Athletes of all levels.
- Budgeted for all programs to ensure profitability.
- Budgeted for all needed equipment.
- Maintained thorough knowledge of all rules, procedures, coaching techniques and current trends in Weightlifting.
- Acted as a positive role model for participants and in the community.
- Built strong rapport with athletes and staff before, during and after coaching seasons.
- Worked closely with the business director in scheduling programs and club activities.
Store Manager
Telstra Shop
01.2015 - 02.2017
- Increased profits through effective sales training and troubleshooting.
- Reported to the district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Completed profit and loss performance reports.
- Scheduled and led weekly store meetings for all employees.
- Instructed staff on appropriately handling difficult and complicated sales.
- Assigned employees to specific duties to best meet the needs of the store.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Generated repeat business through exceptional customer service.
- met store KPIs for each quarter through planning and effective management of staff.
Shop Supervisor
Wilsons Fruit and Vegetables
01.2013 - 01.2015
- Offered direction to staff around best practices in store.
- supervised efficient running of store
- dealt with customer enquiries and managed complaints
- stocked and maintained produce shelves
- quality control of produce
- managed register shifts
- filled wholesale orders
- delivered wholesale orders
Education
VCE - undefined
Damascus College
Mount Clear, Australia2008
Bachelor of Science - Bachelor Science/Bachelor Education
University Of Ballarat
Mount Helen, VIC, AustraliaSkills
- Project management
- Analytical thinking
- Documentation and reporting
- Team building and leadership
- Strategic planning
- Operational management
- Logistics analysis
- Mentoring and training
- Time management
- Decision-making
- Relationship building
- Verbal and written communication
Referees
Joanna Rohan
Director - Vaccine Logistics - Supply and Distribution Branch
Ph: 0404 911 453
E: joanna.rohan@health.gov.au
Timeline
Logistics Officer
Department of Health and Aged Care
03.2023 - Current
Customer Service Officer
Department Of Human Services
02.2018 - 03.2023
Head Coach
CB Training Centre
06.2016 - 02.2022
Store Manager
Telstra Shop
01.2015 - 02.2017
Shop Supervisor
Wilsons Fruit and Vegetables
01.2013 - 01.2015
VCE - undefined
Damascus College
Bachelor of Science - Bachelor Science/Bachelor Education
University Of Ballarat
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