Troy Petersen
Brisbane,Australia
Summary
Dynamic and results-driven management professional with a comprehensive background in transport operations, dispatch, plant operations, customer relations, and military service. Demonstrated success as a Transport Manager, with expertise in optimizing scheduling, roster planning, and project execution in high-demand environments. Skilled in applying lean management principles to streamline processes, enhance operational efficiency, and support continuous improvement. Recognized for strategic thinking combined with hands-on leadership, driving performance outcomes and exceeding operational targets. Adept at leading cross-functional teams, managing multiple projects simultaneously, and maintaining accuracy under pressure. Proven ability to prioritize effectively, meet tight deadlines, and deliver impactful, sustainable solutions. Strong communicator with a collaborative leadership style and a proactive approach to problem-solving. Committed to enhancing team performance, optimizing workflows, and supporting business objectives through detail-oriented project and personnel management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Logistics Officer
Queensland Ambulance Service
Geebung, Australia
08.2025 - Current
- Coordinate transport scheduling, loading and documentation to ensure timely, accurate and compliant movement of freight across Queensland regions.
- Apply Chain of Responsibility principles to ensure the safe and compliant transport of end-of-life medical equipment and their replacements.
- Manage warehouse and workshop records, including work orders, purchase orders and inventory databases.
- Comply with departmental policies, standards and financial management practices.
- Operate materials-handling equipment (e.g., electric/diesel forklifts) and maintain a safe, clean warehouse environment.
- Support senior staff with projects, research and service improvement initiatives.
- Organise the decommissioning of end-of-life vehicles and facilitate their auction processes.
- Promote culturally safe, discrimination-free service delivery aligned with QAS and Queensland Public Sector values.
Plant Operator
Steritech
Brisbane, Australia
08.2024 - 07.2025
- Managing the goods receiving requirements at Steritech as a Plant Operator.
- Classifying the general warehousing requirements at Steritech whilst operating a forklift.
- Recorded inside and outside process readings on daily log sheets.
- Followed plant safety procedures, rules, and regulations.
- Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
- Adjusted and maintained plant equipment for safety and performance.
Transport Manager
Gate Gourmet
Brisbane Airport, Australia
01.2022 - 09.2024
- Spearhead strategic planning and execution of transportation operations, focusing on optimizing scheduling and roster planning.
- Implement lean management principles to streamline processes, resulting in improved operational efficiency and cost savings.
- Develop and maintain strong relationships with stakeholders to ensure alignment with organizational objectives.
- Lead cross-functional teams to execute projects on time and within budget, driving continuous improvement initiatives.
- Oversee compliance with safety regulations and company policies, maintaining high standards of operational integrity.
- Managed customer inquiries and concerns, providing timely and satisfactory responses to maintain high levels of satisfaction.
- Collaborated with internal teams to address customer needs and improve service delivery processes.
- Played a key role in enhancing customer loyalty and retention through personalized service and proactive engagement.
- Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
- Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
Telecommunications Technician
Service Stream
Brisbane, Australia
01.2020 - 10.2022
- Install, maintain, and repair telecommunications equipment and cabling to ensure optimal performance and reliability.
- Comply with safety regulations both on-site and off-site to maintain a secure working environment.
- Diagnose and resolve technical issues promptly, minimizing downtime and ensuring uninterrupted communication services.
- Perform civil tasks, including the laying of pipes and installation of pits, as part of infrastructure development.
- Make informed decisions to overcome challenges in the field, utilizing technical knowledge to select the best solution in complex situations.
- Complete complex tasks that require innovative problem-solving and outside-the-box thinking, particularly when unexpected issues arise during installations or repairs.
- Propose and implement alternative solutions when faced with limitations or obstacles, ensuring projects stay on track and meet deadlines.
Duty Manager/Relief Operations Manager
Gate Gourmet
Brisbane, Australia
01.2016 - 10.2020
- Operated plant machinery and equipment relating to industrial and manufacturing processes.
- Roster planning and building in accordance with customer service agreements.
- Purchasing officer and stock management.
- Scheduling staff in all areas of the business to align with KPI'S.
- Communicated regularly with employees and management regarding staff rostering, pay requirements and staff training.
- Led the warehousing, transport management and logistics operations of the organisation.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Dispatch Officer
Gate Gourmet
Brisbane, Australia
01.2013 - 01.2016
- Created new standard operating procedures and training measures for dispatch staff and drivers.
- Managed staff scheduling and roster planning to optimize resource allocation and meet operational requirements.
- Led the training requirements and training delivery at Gate Gourmet regarding driver and dispatch employees.
- Coordinated dispatch operations to align with customer flight times and biosecurity regulations.
- Conducted regular communication with employees and management to address scheduling concerns and training needs.
- Uphold strict safety standards and conducted daily checks to ensure operational integrity.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
Lance Corporal
Army Reserve
Brisbane, Australia
01.2004 - 11.2011
- Supervised a small team of soldiers and displayed a high level of leadership.
- Fulfilled the role as a qualified Rifleman in the Australian Army Reserve.
- Undertook promotional and leadership courses in the Australian Army Reserve with honors.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
TLIF0009 -
Just Careers Training
Online Training 05.2025
Project Risk Management - Professional Certificate in Project Risk Management
Howard Univerity
Online Training03.2025
Project Management Essentials - Professional Certificate in Project Management Essentials
Howard Univerity
Online Training02.2025
Diploma - Leadership and Management
Swiss Institute Australia
Melbourne05.2024
Certificate 3 - Process Manufacturing
Skills Certified Australia
Sydney11.2020
Skills
- Scheduling and roster planning
- Lean management principles
- Team leadership and development
- Operational efficiency
- Stakeholder engagement
- Project management
- Compliance and safety standards
- Budgeting and cost control
- Interpersonal communication
- Project scoping
- Process optimization
- Risk assessment
- Effective communication
- Inventory management
- Logistics functions
- Safety compliance
- Logistics execution
- Unit training coordination
Certification
- HR unrestricted licence-Road ranger gearbox
- Forklift Licence
- White Card/Construction Induction Card
- Power Awareness
- RF Awareness-Radiation Hazard Awareness
- Elevated working platform licence
- HACCP
- Senior First Aid
Accomplishments
- Selected to represent Australia in a joint military exercise held in New Zealand, contributing to a successful multinational collaboration and demonstrating strong leadership under operational conditions.
- Received honours for outstanding performance in military leadership training courses, recognising dedication, discipline, and the ability to lead under pressure.
- Elevated the Transport Department to rank as the second most efficient in Oceania within the organisation by implementing Lean Management principles, optimising workflows, and refining Standard Operating Procedures (SOPs).
References
To be provided upon request.
Timeline
Logistics Officer
Queensland Ambulance Service
08.2025 - Current
Plant Operator
Steritech
08.2024 - 07.2025
Transport Manager
Gate Gourmet
01.2022 - 09.2024
Telecommunications Technician
Service Stream
01.2020 - 10.2022
Duty Manager/Relief Operations Manager
Gate Gourmet
01.2016 - 10.2020
Dispatch Officer
Gate Gourmet
01.2013 - 01.2016
Lance Corporal
Army Reserve
01.2004 - 11.2011
TLIF0009 -
Just Careers Training
Project Risk Management - Professional Certificate in Project Risk Management
Howard Univerity
Project Management Essentials - Professional Certificate in Project Management Essentials
Howard Univerity
Diploma - Leadership and Management
Swiss Institute Australia
Certificate 3 - Process Manufacturing
Skills Certified Australia